Summary
Overview
Work History
Education
Skills
Timeline
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Lau Chun Ping

HONG KONG

Summary

I am cheerful, enthusiastic and active, and I like to talk to people. I'm a nice, fun and friendly person. I'm honest and punctual. I work well in a team but also on my own, as I like to set myself goals which I'll achieve, I have good listening and communication skills. I have a creative mind, and I am always up for new challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Customer Service Officer

Autotoll
Kowloon
04.2023 - 11.2023
  • Developed an efficient system for quickly and accurately preparing drinks and food items for customers
  • Able to manage multiple tasks in a fast-paced working environment.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted call-in customers with questions and orders.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Self-motivated, with a strong sense of personal responsibility.

Tea-bartender

Gong cha
kung tong
10.2022 - 03.2023
  • Successfully managed a team of up to 10 baristas and created a positive working environment
  • Familiar with the various types of coffee and tea preparations, as well as specialty drinks and syrups
  • Greeted customers promptly and courteously and created a friendly atmosphere in the shop.

waiter

Dineinn
Jordan
08.2020 - 12.2021

Education

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tang king po school
09.2014 - 5 2020

Skills

Leadershipundefined

Timeline

Customer Service Officer

Autotoll
04.2023 - 11.2023

Tea-bartender

Gong cha
10.2022 - 03.2023

waiter

Dineinn
08.2020 - 12.2021

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tang king po school
09.2014 - 5 2020
Lau Chun Ping