Lau Wui Mei
Customer Service Officer
Summary
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Bank Of China ( Hong Kong ) Limited
2024.01 - Current
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Customer Advisor
Fortress
8 2021 - 2024.01
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
Seniors Sales
Untitled Fashion
2019.06 - 2021.07
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers entering store and offered assistance with requirements.
Financial Manager
China Life Insurance (Overseas) Company Limited
2021.03 - 2023.07
Education
HKDSE -
St. Teresa Secondary School
2001.04 -
Skills
Effective customer service
Document control
Sales abilities
Timeline
Customer Service Officer
Bank Of China ( Hong Kong ) Limited
2024.01 - Current
Financial Manager
China Life Insurance (Overseas) Company Limited
2021.03 - 2023.07
Seniors Sales
Untitled Fashion
2019.06 - 2021.07
HKDSE -
St. Teresa Secondary School
2001.04 -
Customer Advisor
Fortress
8 2021 - 2024.01