Lau Suet-in,Shirley
Executive Officer I
Summary
An experienced Executive Officer, administrator and Project Manager in the HKSAR Government and tertiary institutions, proficient in navigating policies and regulations to successfully execute projects or manage resources; Skilled in stakeholder management and engagement; An administrative professional adept at optimizing existing workflow; Have keen interest in community service and arts & culture.
Overview
15
15
years of professional experience
1
1
Language
Work History
Assistant Research Grants Manager
The Chinese University of Hong Kong
05.2025 - Current
Head (HR Development and Policy)
The Hong Kong Academy for Performing Arts
09.2024 - 04.2025
- To assist in the formulation, review and implementation of HR policies, procedures, systems and guidelines to ensure legal compliances and to effectively support the Academy's operation.
- To review staff development needs, and propose and implement staff development initiatives.
- To assist in developing a robust staff succession plan.
- To assist in handling staff disciplinary, complaints and HR matters.
- To undertake any duties as assigned by the supervisors.
Acting Head (Human Resources and Council Secretariat)
The Hong Kong Academy for Performing Arts
08.2023 - 01.2025
- To assist Deputy Director (Administration) in overseeing the operation of Human Resources Office and Council Secretariat.
- Leading a team of 6 staff from clerk to senior HR manager, Human Resources Office provides one-stop HR services to the Academy which consists of around 850 headcounts of full-time and part-time staff.
- The recruitment and appointment of various senior positions, including Deans, Principal Heads and Heads by engaging executive search consultants in accordance with the internal procurement policy.
- Formulating and implementing staff training plans.
- Engaging legal services, in accordance with the Academy’s procurement regulation, to handle challenging HR/staff complaint cases when required.
- Preparing RAE submission for the HR & Council Secretariat office and compiling the office’s future development plans.
- Facilitating the external collaboration between the Academy and HK Police Force (HKPF) to assist HKPF in enhancing its internal training.
- Overseeing a team of 4 staff from clerical staff to manager, the Council Secretariat provides secretarial services to the Council and other general administrative & events management services to the Academy.
- Overseeing the Council Secretariat’s operation and serving as the Secretary to the Human Resources Committee (HRC).
- Overseeing the organisation of annual event: Honorary Award and provided logistics support to the Academy’s event when required.
- Facilitated the management in HR policy review, implementing the revamped HR policy/regulations and enhancing the administrative process.
Executive Officer (Administrative Support)
The Hong Kong Academy for Performing Arts
12.2022 - 07.2023
- My major responsibility is to assist Deputy Director (Administration) in policy/regulations review and implementation.
- Reviewed and revamped the appraisal system within 6 months by conducting strategic research, coordinating with Human Resources Office on revised policy implementation, engaging other stakeholders like academics to solicit their support to the revamped system, and preparing consultation papers and presentation to the Council for their endorsement on the revised appraisal arrangements.
- Assisted DD(Admin) in compiling RAE submissions for the Campus Development Office and related correspondences with the Government.
- Reviewed the OT work pattern/needs with the Campus Development Office within 2 months to enhance their operational efficiency and ensure the proper use of public money.
Executive Officer
The Hong Kong Polytechnic University
09.2021 - 12.2022
- Company Overview: The Campus Facilities and Sustainability Office (CFSO) is a multi-disciplinary unit which coordinates and provides building and facility related services at PolyU at the strategic and operational levels to the entire university community.
- To oversee all HR matter of CFSO.
- To assist on legal matters by consolidating case background for the office’s communication with lawyers and compliances with court’s procedures.
- To take the lead in reviewing administrative process in collecting users’ report of malfunctioned facilities to increase our efficiency in response and case handling.
- To provide high-level executive support to the management group, for example assisted Department Head to prepare presentations to the central management team of the University.
- The Campus Facilities and Sustainability Office (CFSO) is a multi-disciplinary unit which coordinates and provides building and facility related services at PolyU at the strategic and operational levels to the entire university community.
Executive Officer (Staff Management) 2
Leisure and Cultural Services Department
06.2020 - 08.2021
- Serving as the case officer on staff disciplinary matter of cultural sector in accordance with the Government’s disciplinary guidelines.
- Handling public and staff complaints, from the initial stage of conducting investigation to the final stage of drafting reply to complainants.
- Seeking Department of Justice’s legal advice on designated cases involving criminal and civil offences.
- Assisting Section Head to devise administrative plans to improve the existing operations and staff management processes to avoid the reoccurrence of similar incidents.
- Compiling various reports/summaries.
- Liaising with ICAC and Police to assist their investigation of cases involving LCSD staff.
Assistant Secretary (Establishment)
Social Welfare Department
06.2015 - 06.2020
- Overseeing the overall establishment of SWD by getting well versed with SWD’s policy and initiatives as well as operation.
- Preparing staffing proposals to assist SWD in creating new manpower to deliver her policy initiatives.
- Assisting in compiling RAE returns and Annual Budget in respect of SWD’s salary and allowances estimates.
- Overseeing the General Registry of Establishment Unit.
Executive Officer (District Council)
Kwun Tong District Council
08.2013 - 06.2015
- Providing secretariat services to two committees of KTDC by preparing agenda/minutes, overseeing the budget assigned to the committees.
- Assisting the committees in organizing various local events by providing one-stop services.
- Provision of direct public services, including handling public complaints/enquiries.
Executive Officer (General)
Radio Television Hong Kong
06.2011 - 08.2013
- Assisting in overseeing the general administrative matter of RTHK.
- Arranging services’/products’ procurement in accordance with the Government’s procurement regulation.
- Assisting in monitoring the performance of outsourced services.
- Preparing regular returns/reports.
Assistant to Director
Dragon Spirt (Far East) Limited
06.2010 - 06.2011
- Providing executive and secretarial support, e.g. preparation of summary and report on the company’s business performance.
- Supporting sales activities, liaising with other satellite offices in the Mainland China and Germany.
Education
Bachelor of Arts - German and European Studies
The University of Hong Kong
01.2007 - 1 2010
Higher diploma in bilingual communication - undefined
The Hong Kong Polytechnic University
01.2005 - 1 2007
Skills
- Strong computer literacy
- An experienced Executive Officer, administrator and Project Manager in the HKSAR Government and tertiary institutions, proficient in navigating policies and regulations to successfully execute projects or manage resources
- Skilled in stakeholder management and engagement
Personal Information
Expected Salary: $60,000 (negotiable)
Community Service
Hotline volunteer, Rainlily
Timeline
Assistant Research Grants Manager
The Chinese University of Hong Kong
05.2025 - Current
Head (HR Development and Policy)
The Hong Kong Academy for Performing Arts
09.2024 - 04.2025
Acting Head (Human Resources and Council Secretariat)
The Hong Kong Academy for Performing Arts
08.2023 - 01.2025
Executive Officer (Administrative Support)
The Hong Kong Academy for Performing Arts
12.2022 - 07.2023
Executive Officer
The Hong Kong Polytechnic University
09.2021 - 12.2022
Executive Officer (Staff Management) 2
Leisure and Cultural Services Department
06.2020 - 08.2021
Assistant Secretary (Establishment)
Social Welfare Department
06.2015 - 06.2020
Executive Officer (District Council)
Kwun Tong District Council
08.2013 - 06.2015
Executive Officer (General)
Radio Television Hong Kong
06.2011 - 08.2013
Assistant to Director
Dragon Spirt (Far East) Limited
06.2010 - 06.2011
Bachelor of Arts - German and European Studies
The University of Hong Kong
01.2007 - 1 2010
Higher diploma in bilingual communication - undefined
The Hong Kong Polytechnic University
01.2005 - 1 2007
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