Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Lam Hiu Ching, Heilyan

Tai Kok Tsui, Hong Kong

Summary

Dynamic Senior Sales Executive with a proven track record at S.F. Express (Hong Kong) Limited, specializing in strategic planning and customer relationship management. Excelled in expanding client bases, achieving growth targets, and fostering long-term partnerships. Demonstrated expertise in sales development and pipeline management, significantly enhancing business opportunities and client satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Sales Executive

S.F. Express (Hong Kong) Limited
Tsing Yi, HK
05.2022 - Current
  • Identify and pursue new sales opportunities to achieve business growth targets.
  • Build and maintain strong relationships with corporate clients, ensuring their satisfaction and fostering long-term partnerships.
  • Develop and execute effective strategies to expand our client base and penetrate new markets.
  • Prepare and present persuasive business proposals that showcase the value and benefits of our solutions.
  • Conduct market research to identify potential clients, industry trends, and competitor activities.

Inside Sales Executive

Synnex Technology International (HK) LTD
Kowloon Bay, HK
08.2021 - 05.2022
  • Negotiated pricing contracts with customers while maintaining profitability margins.
  • Prepare quotations & all documentation required for daily sales operation.
  • Close sales and achieve assigned sales related targets.

Sales Coordinator

SMC Automation (Hong Kong) Limited
Lai Chi Kok, HK
07.2019 - 07.2021
  • Supported sales team members to drive growth and development.
  • Performed follow-up calls with customers after each sale was completed.
  • To perform full chain of order fulfillment from different platforms, including manual or EDI orders. Order fulfillment including, order processing, status monitor, and/other compliance related follow up action.

Customer Care Coordinator

DKSH Hong Kong Limited
Aberdeen, HK
05.2018 - 07.2019
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved billing and service issues for customers.
  • Analyzed data related to customer feedback surveys to identify trends or opportunities for improvement.

Education

Bachelor of Arts - Journalism And Media

Middlesex University
Hong Kong
03-2016

Associate of Arts - Advertising And Creative Media

HKU SPACE Community College
HK
09-2014

High School Diploma -

Pooi To Middle School
HK
09-2012

Skills

  • Promotional planning
  • Closing deals
  • Sales development
  • Pipeline management
  • Strategic planning
  • Project oversight
  • Customer Relationship Management (CRM)
  • Territory development

Languages

Chinese (Cantonese)
First Language
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Advanced (C1)
C1

Interests

  • Woodworking: Making items from wood, and includes cabinetry, furniture making.
  • Fitness: Do cardio exercise and weight training 2-3 times per week.
  • Cooking, baking, and trying new dishes

Timeline

Senior Sales Executive

S.F. Express (Hong Kong) Limited
05.2022 - Current

Inside Sales Executive

Synnex Technology International (HK) LTD
08.2021 - 05.2022

Sales Coordinator

SMC Automation (Hong Kong) Limited
07.2019 - 07.2021

Customer Care Coordinator

DKSH Hong Kong Limited
05.2018 - 07.2019

Bachelor of Arts - Journalism And Media

Middlesex University

Associate of Arts - Advertising And Creative Media

HKU SPACE Community College

High School Diploma -

Pooi To Middle School
Lam Hiu Ching, Heilyan