Yat Lam
FLIGHT ATTENDANT
Tuen Mun
Summary
Hospitality professional with commitment to maintaining cleanliness and comfort in guest rooms. Known for reliability and adaptability in fast-paced environments. Team-oriented and focused on delivering high-quality results, while being flexible with changing needs.
Overview
6
6
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Cabin Crew Member
Cathay Pacific Airways
01.2024 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
OPERATION TEAM MEMBER
ArteM Hong Kong
12.2022 - 08.2023
- Assist with daily sales tasks at the exhibition, resolve various customer issues, and take inventory of warehouse conditions.
INFORMATION TECHNOLOGY ASSISTANT
Yan Oi Tong Ng Kam Yuk Memorial Neighbourhood Elderly Centre
01.2022 - 06.2022
- Resolve daily IT issues at the center and organize classes for elderly participation.
TEA BLENDER
清玉茶飲的分店
08.2019 - 10.2019
- Responsible for preparing tea at the bar counter, brewing tea in the kitchen, and maintaining the daily operations of the store.
- Established and maintained accurate customer work order files and formulas.
Education
HKDSE - F1-F6 GRADUATED
Tuen Mun Catholic Secondary School
01.2021
Skills
- Customer service
- Communication
Passenger assistance
Customer assistance
Cultural sensitivity
Grooming and personal hygiene
Certification
物理治療助理證書
Timeline
Cabin Crew Member
Cathay Pacific Airways
01.2024 - Current
OPERATION TEAM MEMBER
ArteM Hong Kong
12.2022 - 08.2023
INFORMATION TECHNOLOGY ASSISTANT
Yan Oi Tong Ng Kam Yuk Memorial Neighbourhood Elderly Centre
01.2022 - 06.2022
TEA BLENDER
清玉茶飲的分店
08.2019 - 10.2019
HKDSE - F1-F6 GRADUATED
Tuen Mun Catholic Secondary School
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