Lai Oi Lai Alice
Operations Manager
Flat 1630,16/F, Ping Yin House, Ping Yan Court,Yuen Long
Summary
Dynamic Operations Manager with a proven track record at Uni-China Asset Management Limited, skilled in performance monitoring and team leadership. Successfully developed strategies to enhance customer satisfaction and streamline operations, fostering a collaborative environment. Proficient in MS Office, with strong problem-solving abilities to drive operational excellence.
Overview
23
23
years of professional experience
Work History
Operations Manager
Uni-China Asset Management Limited
04.2022 - 12.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Operations Manager
Uni-China Asset Management Limited
07.2021 - 03.2022
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Operations Manager
The Dairy Farm Company
01.2018 - 04.2021
- Responsible for supervising and handling Ready To Eat and Sushi Counters execution, display and price management.
- Responsible for the collection, analysis and feedback of sales performance data.
- Manage the team provide service, products quality and fulfill food safety standard equirement.
- Lead the team to achieve performance and operational goals.
- Qualification assessment planning for promotion.
- Cooperate with the planning to organize various promotion activities.
Assistant Operations Manager
The Dairy Farm Company
02.2017 - 12.2017
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Fresh Food Specialist
The Dairy Farm Company
06.2014 - 01.2017
- Collaborated with team members to ensure a sanitary and safe working environment, adhering to health regulations and guidelines.
- Improved customer satisfaction by efficiently addressing and resolving food-related inquiries and complaints.
First Assistant Manager
McDonald's Restaurant
08.2008 - 05.2014
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
Sceond Assistant Manager
McDonald's Restaurant
12.2001 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Manager Trainee
McDonald's Restaurant
07.2001 - 12.2001
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Managed multiple projects concurrently, ensuring timely completion within scope and budget parameters.
Education
Level 3 Award in HACCP For Food Manufacturing -
Chartered Institute of Environmental Health
Hong Kong 04.2001 -
Level 2 Award in Food Safety in Catering -
Chartered Institute of Environmental Health
Hong Kong 04.2001 -
Food Hygiene Manager Training -
The Hong Kong Polytechnic Universty
04.2001 -
Form 5 -
Buddhist Wong Wan Tin College
Hong Kong 04.2001 -
Skills
Operations management
Timeline
Operations Manager
Uni-China Asset Management Limited
04.2022 - 12.2024
Assistant Operations Manager
Uni-China Asset Management Limited
07.2021 - 03.2022
Operations Manager
The Dairy Farm Company
01.2018 - 04.2021
Assistant Operations Manager
The Dairy Farm Company
02.2017 - 12.2017
Fresh Food Specialist
The Dairy Farm Company
06.2014 - 01.2017
First Assistant Manager
McDonald's Restaurant
08.2008 - 05.2014
Sceond Assistant Manager
McDonald's Restaurant
12.2001 - 07.2009
Manager Trainee
McDonald's Restaurant
07.2001 - 12.2001
Level 3 Award in HACCP For Food Manufacturing -
Chartered Institute of Environmental Health
04.2001 -
Level 2 Award in Food Safety in Catering -
Chartered Institute of Environmental Health
04.2001 -
Food Hygiene Manager Training -
The Hong Kong Polytechnic Universty
04.2001 -
Form 5 -
Buddhist Wong Wan Tin College
04.2001 -
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