Photoshop & Canvas
Lai Hiu Man
Miko
Summary
From my major programme in college and related job experiences I have acquired marketing theories to handle my duties. I have professional knowledge in promoting products, events and developing posts for social medias.
From my current job, experienced proficient in utilizing various online platforms, tools, and analytics to optimize campaigns and drive brand growth. Skilled in social media management, search engine optimization (SEO) and content creation. Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for staying updated on the latest digital marketing trends. Collaborative team player with excellent communication skills and the ability to multitask in fast-paced environments.
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Consultant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Marketing Assistant
BODYCARE COMPANY LIMITED
09.2023 - Current
- Assist in creating and updating content on multiple platforms, including website, social media accounts, and emails
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Help with the organisation and coordination of marketing and promotional events.
- Provide general office support, include answering phone calls, sorting mail, and arranging appointments
- Assist with the management of all shops daily operations to ensure smooth operations.
- Met customer service expectations through problem resolution, daily communication and follow up.
- Answered customers' questions and providing exceptional customer service.
Digital Marketing Assistant
20 Balloon HK
02.2023 - 09.2023
- Created and deployed social media content
- Video creating for products
- Evaluated market trends to stay current on consumer and competitor changes.
- Engaged with target audiences and boosted reach with keyword research and analyzed competitor SEO campaigns to identify gaps and opportunities.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
Social Media Content Assistant
Oceana Limited & ChocoNext
06.2022 - 08.2022
- Created and deployed social media content
- Posted regularly on blog and other social medias to increase retention, acquisition rates and levels of engagement with blog
- Develop reels idea and products' photo/video shooting
- Design web page's style and template
- Engaged with target audiences and boosted reach with keyword research
- Implemented SEO strategies to optimize web content for search engines.
Instagram Page Assistant
Sweetchili HK
03.2022 - 06.2022
- Created and deployed social media content
- Posted regularly on blog and other social medias to increase retention Promote products with Facebook Ads
- Built relationships with guests to promote positive experiences.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Customer Service Representative
Fantastic Poke Bar
10.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Ambassador
Ngong Ping 360 Limited
04.2019 - 06.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of BBA (Hons) - Marketing
The Hang Seng University of Hong Kong, College of Business
01.2019 - 2023.08
STFA Leung Kau Kui College
01.2013 - 2019.01
Skills
Graphic design
Social Media Marketing
Marketing campaigns
Customer Service
SEO Optimization
Website Maintenance
Software
Light Room
Ai
Cap Cut
Microsoft
Certification
IELTS Academic Test: Overall Band 6.5
Availability
Available to start after giving a month notice at my current job
Expected Salary
$23,000
The expected salary is negotiable depending on work arrangements, job responsibilities, advancement opportunities and other benefits.
Timeline
Marketing Assistant
BODYCARE COMPANY LIMITED
09.2023 - Current
IELTS Academic Test: Overall Band 6.5
04-2023
Digital Marketing Assistant
20 Balloon HK
02.2023 - 09.2023
Social Media Content Assistant
Oceana Limited & ChocoNext
06.2022 - 08.2022
National Putonghua Proficiency Test: Third Class, Grade A
05-2022
Instagram Page Assistant
Sweetchili HK
03.2022 - 06.2022
Customer Service Representative
Fantastic Poke Bar
10.2020 - 10.2021
Customer Service Ambassador
Ngong Ping 360 Limited
04.2019 - 06.2019
Bachelor of BBA (Hons) - Marketing
The Hang Seng University of Hong Kong, College of Business
01.2019 - 2023.08
STFA Leung Kau Kui College
01.2013 - 2019.01
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