LAI CHONG I GIGI
NOVA TAIPA GARDEN
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Desiring to bring many years' experience to a new position with room for advancement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Roger Dubuis
12.2018 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with customers by providing personalized assistance and support.
- Upsold additional items based on customer interests and needs.
- Developed and implemented strategies to increase sales volume.
Instructor
Yu Le Language Center
03.2016 - 06.2016
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
- Tailored English learning schemes for each individual student.
- Organized tutoring environment to promote productivity and learning.
Customer Service Agent
Macau Legend
01.2012 - 07.2012
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced and built reputations of VIP Room for casino.
- Updated customer records in the CRM system accurately with each interaction.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
Bachelor of Arts - Fashion Design And Merchandising
Shih Chien University
Kaohsiung, Taiwan06.2018
Student Exchange Program - College of Fashion Art And Design
Shanghai Donghua University
Shanghai, China07.2016
No Degree - Preparatory Programs For Overseas Chinese Students
National Taiwan Normal University
New Taipei City, Taipei09.2014
Pre-University -
University of Saint Joseph
Macau, China06.2011
Skills
Strong time management and organizational skills
- CRM proficiency
- Team training and development
- Presentation Skills
- Customer Needs Assessment
- Coordinating Service Initiatives
Certification
WSET Level 1 Award in Wines
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Advanced
C1
Timeline
Senior Sales Associate
Roger Dubuis
12.2018 - Current
Instructor
Yu Le Language Center
03.2016 - 06.2016
Customer Service Agent
Macau Legend
01.2012 - 07.2012
Bachelor of Arts - Fashion Design And Merchandising
Shih Chien University
Student Exchange Program - College of Fashion Art And Design
Shanghai Donghua University
No Degree - Preparatory Programs For Overseas Chinese Students
National Taiwan Normal University
Pre-University -
University of Saint Joseph
WSET Level 1 Award in Wines
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