LAI HOI YI JESSY

Operations & Financial Administration: Spearhead daily branch operations and facility management. Monitor financial performance, manage budgets, and ensure strict compliance with corporate standards.

Stakeholder Liaison & Issue Resolution: Handle complex inquiries, contract administration, and dispute resolution, maintaining excellent satisfaction and brand reputation.

Coordination & Planning: Manage staff scheduling, coordinate branch events, and oversee daily administrative workflows to ensure seamless operations.

• Business Operations: Managed independent operations, including complex scheduling, client acquisition, and comprehensive relationship management for a diverse client base.

• Technical Support & Coordination: Delivered comprehensive technical support and rapid troubleshooting for AV and Video Conferencing systems during high-stakes corporate events.

• Administrative Support: Managed appointment scheduling, handled diverse client inquiries, and provided daily administrative support to ensure smooth retail operations.