Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lai Hau Kan

Logistic Operations
Tin Shui Wai

Summary

Over 19 yrs solid experience working for same 3PL company to manage & supervise whole logistics site's operation (more than 30+ customers) in different kind of operation model and product. Currently I manage over 70+ staffs (CS+OPS) in the multiple facility now, Sometimes i assigned to be the Project Manager to support project implementation for new win businesses.

Basically, the main customer in current facility is High-tech customer: such as Intel, Cisco, Molex, Dell, Apple Trad-in, Shure, Tyco, Google, HP and there is one of the Luxury fashion brand - Prada, in support of warehouse storage and order fulfillment; And we have support the other Luxury fashion brand - Louis Vuitton, for fashion show event on Nov-2023, we are the appointed as the exclusive logistics provider for LV's first 2024 menswear fashion show in HK. Responsible for prepare the fashion items at the temporary fashion studio with customer, transportation in between fashion studio to fashion show location and deliver to their appointed showroom, send the fashion products to appointed location for photo shooting.

For AMC project, i have a great opportunity to work with OGCIO team (the Office of the Government Chief Information Officer) to handle the Government's material project, that's a great experience for me to work with some of the HK Government departments as we have to communicate with them before delivery

In my footprint, i am working at 4 different facilities in HK (TM, TP, TY & TKO) and ad-hoc support at Shenzhen & Yantian warehouse to working for customer like: Alicloud, AWS, AMD, Huawei SP, Intel, IBM, EMC, Motorola SP, Molex, Siemens BT, Targus, Vtech....etc

Overview

19
19
years of professional experience

Work History

Operations Manager

Schenker Internation (H.K.) Ltd
01.2021 - Current
  • Manage multiple customers in multiple facility
  • Resource allocation, Cost control (P&L), KPI
  • Work with quality team on 5S issue and Security arrangement (e.g. ISO 9001/14001/45001/13485 & TAPA class A audit)
  • Innovation project and continuous improvement plans
  • Part of the team to implement the automation solution (e.g. AGV & sorting line) to one of the B2C customer in HK
  • Join the team to work with HKSTP to implement one of the project for full automation warehouse - AMC (Advanced Manufacturing Center) at TKO, one of the world class logistics automation project (e.g. AGV, ASRS, Pallet & Carton shuttle, Goods to person, RFID, Robotic arm, Docking control system)
  • Take lead on contract renewal with customer
  • Regular QBR meeting with customer management (local & oversea) to report the operation volume & CIP & some project update
  • Working with RHO & HO to develop the company direction
  • Working with other department (Air / Ocean freight / Land transport) to provide the one-stop solution to customer

Assistant Manager

Schenker Internation (H.K.) Ltd
07.2016 - 12.2020
  • Assist the Manager to manage multiple customers (over 10+) at multiple sites, monitor resource allocation and cost control
  • Take lead to combine 2 warehouses into 1 for cost reduction

Senior Operations Supervisor

Schenker Internation (H.K.) Ltd
01.2014 - 06.2016
  • Supervise multiple customers at multiple sites (TM & TP & TY), those are electronic customer (like AMD, Huawei SP, Shure, IBM, EMC, HP....etc)

Operations Supervisor

Schenker Internation (H.K.) Ltd
07.2010 - 12.2013
  • Supervisor both similar operation (IBM+EMC) by myself
  • Part of the implementation team for SOP design
  • Regular meeting with customer to review SPI & CIP
  • New project development for both customer (like MIT - merge in transit)

Assistant Supervisor

Schenker Internation (H.K) Ltd
01.2008 - 06.2010
  • Assist the supervisor to supervise the customer (IBM) for Inbound & Outbound daily operation
  • Meeting with customer regularly to review the performance & KPI
  • Handling customer complain issue

Customer Services Clerk

Schenker Internation (H.K.) Ltd
11.2004 - 12.2007
  • Support one of the key customer In & Outbound operation
  • For outbound, mainly focus on export air booking & documentation preparing to forwarder
  • For Inbound, cross border truck arrangement in between China factory to HK warehouse

Education

Diploma - Diploma in Microsoft Office User Specialist

Microsoft Office User Specialist
HK
04.2001 -

High School -

Ma Ko Pan Memorial College
Tuen Mun
04.2001 -

Secondary School -

STFA Tam Pak Yu College
Tune Mun
04.2001 -

Skills

Logistics Oversight

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Timeline

Operations Manager

Schenker Internation (H.K.) Ltd
01.2021 - Current

Assistant Manager

Schenker Internation (H.K.) Ltd
07.2016 - 12.2020

Senior Operations Supervisor

Schenker Internation (H.K.) Ltd
01.2014 - 06.2016

Operations Supervisor

Schenker Internation (H.K.) Ltd
07.2010 - 12.2013

Assistant Supervisor

Schenker Internation (H.K) Ltd
01.2008 - 06.2010

Customer Services Clerk

Schenker Internation (H.K.) Ltd
11.2004 - 12.2007

Diploma - Diploma in Microsoft Office User Specialist

Microsoft Office User Specialist
04.2001 -

High School -

Ma Ko Pan Memorial College
04.2001 -

Secondary School -

STFA Tam Pak Yu College
04.2001 -
Lai Hau KanLogistic Operations