Lai Oi Man Kellee
Summary
In my current job at Polar Air Cargo, I make sure that all flight close-out procedures are followed. compare chargeable cargo with customer invoices to ensure everything matches. I also prepare flight revenue reports to check how well we are doing and ensure that we recognize all our revenue accurately.
I manage inland truck services to make sure costs and bills are correct, and I work with different teams,
including customer service and sales, to fix any issues that come up.
Before this role, I worked at Hong Kong Airlines Limited as an Officer in Ramp Operations. There, I monitored ramp activities and made sure safety standards were met. Also, This experience of riding loadmaster gave me a deeper understanding of cargo operations, which helps me in my current position.
I believe my skills in revenue analysis and my attention to detail would be a great fit for the Flight Revenue Analyst role at Polar Air Cargo. I am eager to use my experience to help your team succeed.
Overview
13
13
years of professional experience
Work History
Flight Revenue Analysts
Polar Air-cargo Limited
05.2019 - Current
- Adherence of flight close-out procedures, by reconciling chargeable cargo on flight with what is invoiced to the customer
- Ensuring Export AWBs are rated accurately and timely for maximum revenue recognition
- Prepare flight revenue reports by stations to monitor performance of operational data-entry through analysis in Cargospot
- Process inland truck services to final destination and ensure the cost and billing are matched
- Resolve any inconsistencies in the report and close out by investigating and requesting information from different departments, including customer services reservation, sales and accounting team, etc
- Provide accurate billing accounts reconciliation and documentation for timely financial close
- Perform timely and accurate customer invoice disputes, documentation and reconciliations
Officer, Ramp operations
Hong Kong Airlines Limited
09.2016 - 05.2019
- Monitors ramp activities conducted by external service providers involved in the aircraft turn around
- Liaises with related service providers to ensure ramp safety and PTS are maintained
- Performs loadmaster duties
- Follows up with GHA for reasons and preventive action for delayed departure due to ramp handling irregularities
- Prepares Daily Report to summarize ramp handling performance and highlight irregularities
Turnaround Coordinator
Jardine Aviation Services Limited
09.2013 - 09.2016
- Supervise the team for aircraft safely and efficiently
- Meet the aircraft and commence driving turnaround and record the information required with complying different airlines’ rules and regulation
- Communication with cockpit and cabin crew also coordinated with boarding gate agent, ramp loading team and flight operation
- Conduct briefing to ramp staff which requires immediate action
- Timely report safety and security related incident to concerned department for follow up
- Make sure other service providers on the apron in regards of catering unloading and uplift, aircraft cabin cleaning and so on to meet precision flight schedule
Customer Services Quality Auditor (Part time)
Jardine Aviation Services Limited
05.2012 - 08.2013
- Audit and evaluate the performance of our staff through on-site observation
- Interview passengers for comments in our ground handling service
- Provide constructive feedbacks for our continuous improvement
Education
Bachelor Degree of Science with Honours - Aviation Management
Coventry University
07.2013
Associate Degree of Science - Airport Operation and Aviation Logistic
Community College of City University
07.2012
Pre-associate Degree Programme -
Community College of City University
08.2010
F.1-F.5 - HKCEE Level: English language, Chinese language, Mathematics, Commerce, Economics, Integrated Humanities, Principle of Account
St. Antonious Girls’ College
05.2009
Skills
- MS Word
- Excel
- PowerPoint
- Chinese Word Processing
- English typing
- Hong Kong Driving License
- Hong Kong Airline Load Control License A320/A330/A350/A332F
Languages
Chinese (Cantonese)
First Language
English
Advanced
C1
Chinese (Mandarin)
Upper Intermediate
B2
Timeline
Flight Revenue Analysts
Polar Air-cargo Limited
05.2019 - Current
Officer, Ramp operations
Hong Kong Airlines Limited
09.2016 - 05.2019
Turnaround Coordinator
Jardine Aviation Services Limited
09.2013 - 09.2016
Customer Services Quality Auditor (Part time)
Jardine Aviation Services Limited
05.2012 - 08.2013
Bachelor Degree of Science with Honours - Aviation Management
Coventry University
Associate Degree of Science - Airport Operation and Aviation Logistic
Community College of City University
Pre-associate Degree Programme -
Community College of City University
F.1-F.5 - HKCEE Level: English language, Chinese language, Mathematics, Commerce, Economics, Integrated Humanities, Principle of Account
St. Antonious Girls’ College
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