Kyle Anson Chow
Lam Tin
Summary
Dynamic customer service professional with extensive experience at Empire Hotel, excelling in inbound call management and service recommendations. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Adept at training and supporting diverse clientele, ensuring a positive experience and fostering lasting relationships.
Experienced with fostering student development and academic improvement through personalized tutoring sessions. Utilizes effective communication and motivational techniques to encourage student participation and confidence. Track record of maintaining supportive and adaptive learning environment tailored to individual student needs.
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
4
4
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Customer Service Officer
Empire Hotel
09.2025 - 12.2025
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Responded to customer requests for products, services, and company information.
Restaurant Team Member
Nice Spice Bristol
09.2024 - 07.2025
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Cultivated warm relationships with regular customers.
- Greeted guests pleasantly and answered menu questions.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Shop Assistant
Ding Sing Oriental Supermarket
10.2023 - 05.2024
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Merchandise Host
Hong Kong Disneyland
07.2023 - 09.2023
- Enhanced the shopping experience through exceptional customer service, promptly addressing concerns or issues that arose.
- Reduced loss by proactively addressing potential theft risks and implementing preventative measures.
- Collaborated with team members to consistently achieve store goals and maintain a positive work environment.
- Educated customers on product features and benefits, leading to informed purchasing decisions and higher satisfaction levels.
- Improved customer satisfaction by offering personalized recommendations based on their preferences and needs.
- Maintained a clean and organized store environment, ensuring an inviting atmosphere for all customers.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Greeted incoming customers and provided directions to different store locations.
After-School Tutor
Supreme (Dolphin) Learning Centre
10.2021 - 04.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Managing over 5 students at once
Education
Bachelor of Arts - Product Design
University Of The West Of England
Bristol, United Kingdom 09.2022 - 07.2025
Skills
Customer support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Officer
Empire Hotel
09.2025 - 12.2025
Restaurant Team Member
Nice Spice Bristol
09.2024 - 07.2025
Shop Assistant
Ding Sing Oriental Supermarket
10.2023 - 05.2024
Merchandise Host
Hong Kong Disneyland
07.2023 - 09.2023
Bachelor of Arts - Product Design
University Of The West Of England
09.2022 - 07.2025
After-School Tutor
Supreme (Dolphin) Learning Centre
10.2021 - 04.2022