Kyle Lai
Assistant Shop Manager
Tseung Kwan O
Summary
Dynamic Assistant Store Manager at UCC Coffee Shop with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team management and loss prevention, I successfully resolved escalated issues, improved store organization, and trained staff to achieve objectives, resulting in a notable increase in customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Store Manager
UCC Coffee Shop
01.2016 - 03.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns and raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Science - Chinese Medicine
HKUSpace
Mei Foo 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store opening and closing
Store operations
Team management
Problem-solving
Loss prevention
Staff supervision
Staff management
Staff scheduling
Time management
Timeline
Assistant Store Manager
UCC Coffee Shop
01.2016 - 03.2025
Associate of Science - Chinese Medicine
HKUSpace
04.2001 -
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