Kyle Keah
Sales Director
Petaling Jaya
Summary
Has 9 years of cruise and hotel operation experience. Hardworking and driven sales management professional equipped to revitalize sales and cruise operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Willing to challenges and its a good problem solver with decision making skills.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Sales Director
Adora Cruises
Shanghai
07.2023 - Current
- Managed over 50 staff from 5 different revenue department.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Handles onboard revenue department - Spa, duty free, inhouse merchandise, excursions, and photo departments.
- Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
- Schedules revenue-generating activities in order to ensure that all revenue department opportunities are fully maximized involving relevant department HOD.
Business Development Officer
HYT Cross Border
Kuala Lumpur
08.2020 - 06.2023
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Collaborated with sales and marketing departments to support client acquisition.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created and managed project plans, timelines and budgets.
Sales & Marketing Director
Costa Cruises
Shanghai
01.2019 - 05.2020
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Is responsible for overseeing the development, direction and implementation of all marketing activities across the Onboard Revenue Departments
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Guest Relation Manager
Costa Cruises
Shanghai
01.2018 - 12.2018
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Provides assistance to Group Leaders, VIPs and Suite Guests on special needs and diets, restaurant reservation, meeting points, ship visits and events.
- Take part in different events in order to meet and socialize with guests to encourage their feedback and to provide information on onboard services and products.
- Deals with major travel agencies such as Lotte, Wanda, and various companies across south east asia.
Custom and Immigration Purser
Costa Cruises
Shanghai
01.2016 - 12.2017
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Collected and arranged guest documents and data for port arrival.
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Developed, planned and participated in tactical operations.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.
Guest Service Operator
Costa Cruises
Shanghai
04.2015 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
PR Associate
Roots Asia Pacific
Petaling Jaya
12.2013 - 03.2015
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Coordinated press releases and handled press inquiries for HTC Malaysia, AMD, and Tencent Group company.
- Forged strong media relationships to further public relations goals.
- Produced and distributed internal and external communications.
- Reported on press coverage recaps to determine areas for improvement.
- Managed service projects from start to finish by finding partners, making detailed plans, and executive projects.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
Education
Diploma in Hospitality
Taylors University College - School of Hospitality
Petaling Jaya, Malaysia 04.2001 -
BBA - Business Adminstration
Sunway University - Lancaster School of Business
Petaling Jaya, Malaysia 04.2001 -
Skills
Staff Management
undefinedTimeline
Sales Director
Adora Cruises
07.2023 - Current
Business Development Officer
HYT Cross Border
08.2020 - 06.2023
Sales & Marketing Director
Costa Cruises
01.2019 - 05.2020
Guest Relation Manager
Costa Cruises
01.2018 - 12.2018
Custom and Immigration Purser
Costa Cruises
01.2016 - 12.2017
Guest Service Operator
Costa Cruises
04.2015 - 12.2015
PR Associate
Roots Asia Pacific
12.2013 - 03.2015
Diploma in Hospitality
Taylors University College - School of Hospitality
04.2001 -
BBA - Business Adminstration
Sunway University - Lancaster School of Business
04.2001 -
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