Kwun Ming So
Assistant Sales Manager
Summary
Dynamic Assistant Manager with a proven track record at I.T Limited, excelling in operations management and staff development. Enhanced customer satisfaction through effective complaint resolution and strategic training programs. Skilled in recruiting and employee scheduling, fostering a collaborative environment that drove sales growth and improved team morale.
Overview
19
19
years of professional experience
Work History
Assistant Manager
I.T Limited
09.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated team-building activities, enhancing team cohesion and morale.
Sales Associates
Baleno
02.2006 - 09.2007
Education
Diploma Of Foundation Studies - Engineering And Electronic
IVE (Lee Wai Lee)
Kowloon Tong07.2004
Skills
Recruiting and interviewing
Business administration
Cost Control
Strategic planning
Employee scheduling
Staff Management
Sales growth
Operations management
20 Years driving experience
3 Years Uber
Timeline
Assistant Manager
I.T Limited
09.2007 - Current
Sales Associates
Baleno
02.2006 - 09.2007
Diploma Of Foundation Studies - Engineering And Electronic
IVE (Lee Wai Lee)