Summary
Overview
Work History
Education
Skills
Timeline
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Kwun Ming So

Kwun Ming So

Assistant Sales Manager

Summary

Dynamic Assistant Manager with a proven track record at I.T Limited, excelling in operations management and staff development. Enhanced customer satisfaction through effective complaint resolution and strategic training programs. Skilled in recruiting and employee scheduling, fostering a collaborative environment that drove sales growth and improved team morale.

Overview

19
19
years of professional experience

Work History

Assistant Manager

I.T Limited
09.2007 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Facilitated team-building activities, enhancing team cohesion and morale.

Sales Associates

Baleno
02.2006 - 09.2007

Education

Diploma Of Foundation Studies - Engineering And Electronic

IVE (Lee Wai Lee)
Kowloon Tong
07.2004

Skills

Recruiting and interviewing

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Timeline

Assistant Manager

I.T Limited
09.2007 - Current

Sales Associates

Baleno
02.2006 - 09.2007

Diploma Of Foundation Studies - Engineering And Electronic

IVE (Lee Wai Lee)

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Kwun Ming SoAssistant Sales Manager