Summary
Overview
Work History
Education
Skills
Timeline
Server

Kwun Chai Chan

Server
Kwai Chung,NTW

Summary

With over three years of experience in Western restaurants, I possess the ability to independently handle unexpected issues and challenging situations. I am proficient in operating and customizing POS systems to ensure smooth and efficient service flow.

Throughout my career, I have always gone the extra mile to create the most comfortable and enjoyable dining environment for every guest. I pay close attention to detail, maintain a warm smile, and build long-lasting positive relationships with regular customers, making them feel truly valued and cared for each time they visit.

The philosophy of Hong Kong Disneyland — “creating magical memories for every Guest” — perfectly aligns with my passion for service. I am very eager to join your Food & Beverage team, where I can apply my dining experience and enthusiasm to bring magical, joyful dining experiences to every family, group of friends, and child who enters the Park, becoming a cherished part of their unforgettable journey.

I look forward to the opportunity to discuss this further with you. Thank you!

Overview

3
3
years of professional experience
3
3
Languages
6
6
years of post-secondary education

Work History

Assistant Manager

Bistro NTT
02.2024 - 10.2025
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Proficient in the use and modification of POS systems

Supervisor

Bistro NTT
04.2023 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Restaurant Server

Bistro NTT
08.2022 - 04.2023
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Biotechnology And Animal Science

National Ilan University
Taiwan YIlan
04.2001 -

High School Diploma -

Liu Po Shan Memorial College
Tsuen Wan
09.2009 - 07.2015

Skills

Team leadership

Problem-solving

Task delegation

Employee scheduling

Time management

Customer service

Customer relations

POS System

Timeline

Assistant Manager

Bistro NTT
02.2024 - 10.2025

Supervisor

Bistro NTT
04.2023 - 02.2024

Restaurant Server

Bistro NTT
08.2022 - 04.2023

High School Diploma -

Liu Po Shan Memorial College
09.2009 - 07.2015

Bachelor of Science - Biotechnology And Animal Science

National Ilan University
04.2001 -
Kwun Chai ChanServer