Kwok Tsz Him
Flat 5, 1/F., Block I., CSD Staff Quarters, 43 Tung Tau Wan Rd, Stanley, Hong Kong
Summary
Highly communicative professional with more than 1 years of expertise as Concierge. Team player provides exceptional guest service. Background in industry positions at top luxury apartment where client satisfaction is of utmost importance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Officer
New Charm Management Limited
08.2023 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Conducted competitive research to understand best practices and potential differentiators.
- Implemented and developed ticketing support and phone systems.
Assistant customer service officer
Jones Lang LaSalle
10.2021 - 05.2023
- Provide inquiries and customer service for business owners, answer calls, handle and follow up incoming calls, complaints, inquiries and urgent cases, and perform simple document processing
Bell Attendant
Renaissance Hong Kong Harbour View Hotel
07.2018 - 09.2018
- Greet and escort guests to rooms, open doors and assist guests/visitors entering and leaving property
Education
BBA - Department of Business Adminstration
Feng Chia University
04.2022
SWCS Chan Pak Sha School
5.2017
Skills
- Good Teamwork and Leadership,Good Communication Skill
- Microsoft Word: Creating Spreadsheets,Creating Tables，Analyzing data
- Powerpoint: Presentation design,Creating project templates
- Hong Kong Driving license: 1,3,22
Certification
Feng Chia University Hong Kong and Macau Student Union (Publicist)
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Intermediate
B1
Timeline
Concierge Officer
New Charm Management Limited
08.2023 - Current
Assistant customer service officer
Jones Lang LaSalle
10.2021 - 05.2023
Bell Attendant
Renaissance Hong Kong Harbour View Hotel
07.2018 - 09.2018
BBA - Department of Business Adminstration
Feng Chia University
SWCS Chan Pak Sha School
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