Chinese
Kwok Shing Wong
Logistic Operation Supervisor
Hong Kong
Summary
Accomplished Logistic Operation Supervisor with a proven track record at Hong Kong TV Logistics Network Company Limited, enhancing team efficiency and customer satisfaction through strategic planning and process improvement. Skilled in operations management and staff development, excel in optimizing workflows and fostering a productive work environment.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Logistic Operation Supervisor
Hong Kong TV Logistics Network Company Limited
Hong Kong
10.2021 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Monitor employee performance and developed improvement plans.
- Track department resources and expenses.
- Recommend changes to policies and procedures to maximize team efficiency and productivity.
- Complete forms, reports, logs and records to ensure that all documentations are quickly and accurately handled.
Assistant Logistic Operation Supervisor
Hong Kong TV Logistic Network Company Limited
10.2018 - 09.2021
- Monitor employee performance and developed improvement plans.
- Submit documentation and reports to upper management.
- Track department resources and expenses.
- Recommend changes to policies and procedures to maximize team efficiency and productivity.
- Complete forms, reports, logs and records to ensure that all documentations are quickly and accurately handled.
Logistic Operation Team Leader
Hong Kong TV Logistics Network Company Limited
10.2017 - 09.2018
- Monitor transportation issues, supervise a small courier and driver team.
- Collaborate with associates to improve efficiency, productivity and processes in order to reduce cost and enhance service level.
- Responsible for various reporting for management review.
Courier
Hong Kong TV Logistics Network Company Limited
01.2016 - 09.2017
- Pick up and dispatch parcels in a professional and timely manner.
- Communicated route progress to managerial colleagues, noting traffic and construction issues to avoid delays for critical deliveries.
- Inspected truck prior to delivery, checking for proper stowage of packages.
Owner
Carrotmusic.com
04.2010 - 01.2016
- Overseeing musical instruments production and sales to ensure supply meats demands.
- Website and international sales platforms managing.
- Photographing merchandise, photo editing and finishing to produce professional product images.
- General stock management.
- Ensuring timely and efficient customer support is provided for customers.
Senior Sales
Kaman Gift Store
11.2006 - 03.2010
- Managed the scheduling for store shifts to ensure there was proper staffing at all times.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Monitored security and handled incidents in a calm and professional manner.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Recognized problem areas and effectively reduced errors to increase profit margins.
Education
High School Diploma -
Lock Tao Secondary School
Shatin, Hong Kong 01.2002 - 08.2007
Skills
Staff Management
Employee Motivation
Operations Management
Process Improvement
Strategic Planning
Data Analytics
Schedule development
Inventory Control
Staff Discipline
Training and mentoring
Goal-Oriented
Staff Development
Software
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Upper intermediate
B2
English
Intermediate
B1
Timeline
Logistic Operation Supervisor
Hong Kong TV Logistics Network Company Limited
10.2021 - 09.2024
Assistant Logistic Operation Supervisor
Hong Kong TV Logistic Network Company Limited
10.2018 - 09.2021
Logistic Operation Team Leader
Hong Kong TV Logistics Network Company Limited
10.2017 - 09.2018
Courier
Hong Kong TV Logistics Network Company Limited
01.2016 - 09.2017
Owner
Carrotmusic.com
04.2010 - 01.2016
Senior Sales
Kaman Gift Store
11.2006 - 03.2010
High School Diploma -
Lock Tao Secondary School
01.2002 - 08.2007
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