Kwok Kwan Yau
Sheung Shui
Summary
About Me
2024 Graduate in BA (Hons) Product Design with a passion for innovate and service industry.
1. Skilled at managing activities and making plans. Background in running a successful business and knowing how to make budgets, teamwork and sell products. Proactive strategies and daily management have helped drive customer and incomes growth.
2. Aspiring student ready to take on high-value hospitality job and be responsible for it. Has good judgement, the ability to think critically, and a past of coming up with creative solutions to problems in high-pressure situations.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Sales Assistant
I.T Beauty & Youth United Arrows
02.2025 - Current
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Developed strong client relationships for repeat business and increased referrals.
- Generated sales report to help upper management make effective decisions and sales plans.
Sales Assistant
I.T Double Park
07.2024 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Streamlined inventory management, resulting in increased efficiency and better product availability for customers.
Beverage Manager
Sipcha
06.2022 - 07.2024
- Attracted, recruited and trained new employees
- Set daily and weekly cleaning and equipment maintenance schedules
- Managed stock levels to prevent shortages during busy periods
- Oversaw staff rota management balancing operational needs with employee availability fairly and effectively
Education
Bachelor of Arts - BA Hons Product Design
Nottingham Trent University
Nottingham, United Kingdom 04.2001 -
Skills
Customer needs assessment
Bio
2024 Graduate in BA (Hons) Product Design with a passion for innovate and service industry. Skilled at managing activities and making plans. Background in running a successful business and knowing how to make budgets, teamwork and sell products. Proactive strategies and daily management have helped drive customer and incomes growth. Aspiring student ready to take on high-value hospitality job and be responsible for it. Has good judgement, the ability to think critically, and a past of coming up with creative solutions to problems in high-pressure situations.
Creative Skills
- Visual Design and Conceptual skill
- Project Management
- User Research and Testing
- Branding
- Packaging
Timeline
Sales Assistant
I.T Beauty & Youth United Arrows
02.2025 - Current
Sales Assistant
I.T Double Park
07.2024 - 02.2025
Beverage Manager
Sipcha
06.2022 - 07.2024
Bachelor of Arts - BA Hons Product Design
Nottingham Trent University
04.2001 -
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