Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwok-Ming Ip

________________________________________
Hong Kong

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Ecommerce Order Specialist

HYPEBEAST
01.2024 - Current
  • Developed strong relationships with suppliers, negotiating favorable terms to ensure timely delivery of products.
  • Optimized warehouse organization for efficient order fulfillment, designing a logical layout for easy product access.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Assisted management in creating detailed reports on sales trends, customer feedback, and overall operational performance indicators.

Customer Service Representative

HYPEBEAST
11.2019 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

BBA - Supply Chain Management

Hang Seng University of Hong Kong
04.2001 -

No Degree - Associate in Business (International Business)

PolyU Hong Kong Community College
04.2001 -

Skills

Sales Support

Order Management

ERP systems experience

Data entry skills

Timeline

Ecommerce Order Specialist

HYPEBEAST
01.2024 - Current

Customer Service Representative

HYPEBEAST
11.2019 - 01.2024

BBA - Supply Chain Management

Hang Seng University of Hong Kong
04.2001 -

No Degree - Associate in Business (International Business)

PolyU Hong Kong Community College
04.2001 -

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Kwok-Ming Ip________________________________________