Kwok-Ming Ip
________________________________________
Hong Kong
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Ecommerce Order Specialist
HYPEBEAST
Hong Kong
01.2024 - Current
- Developed strong relationships with suppliers, negotiating favorable terms to ensure timely delivery of products.
- Optimized warehouse organization for efficient order fulfillment, designing a logical layout for easy product access.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Assisted management in creating detailed reports on sales trends, customer feedback, and overall operational performance indicators.
Customer Service Representative
HYPEBEAST
Hong Kong
11.2019 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
BBA - Supply Chain Management
Hang Seng University of Hong Kong
04.2001 -
No Degree - Associate in Business (International Business)
PolyU Hong Kong Community College
04.2001 -
Skills
Sales Support
Order Management
ERP systems experience
Data entry skills
Timeline
Ecommerce Order Specialist
HYPEBEAST
01.2024 - Current
Customer Service Representative
HYPEBEAST
11.2019 - 01.2024
BBA - Supply Chain Management
Hang Seng University of Hong Kong
04.2001 -
No Degree - Associate in Business (International Business)
PolyU Hong Kong Community College
04.2001 -