Microsoft Office (Word, PowerPoint, Excel)
Kwing Sum Man (Vincent)
Management
Tseung Kwan O
Summary
Experienced operations executive who has successfully planned and executed strategic initiatives at Paragon Asia, resulting in notable improvements to operations. competent in operations management and building trusting connections with clients, as shown by significant process enhancements and successful problem-solving. Operational excellence and customer satisfaction are ensured by proficiency in cost analysis and supply chain management.
Overview
2
2
years of professional experience
Work History
Operations Executive
Paragon Asia
11.2023 - Current
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Part-time Sales Assistant
Geox
02.2023 - 09.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Business Administration - Honours in Business Management
Hong Kong Metropolitan University
04.2001 -
Higher Diploma - Business Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
04.2001 -
Skills
Strategic planning and execution
Operations Management
Supply Chain Management
Process Improvements
Follow up customer need
Cost analysis and savings
Purchasing and planning
Software
Chinese words 70 words per minute
English words 50 words per minute
Languages
Chinese (Cantonese)
Native language
English
Intermediate
B1
Chinese (Mandarin)
Advanced
C1
Timeline
Operations Executive
Paragon Asia
11.2023 - Current
Part-time Sales Assistant
Geox
02.2023 - 09.2023
Bachelor of Business Administration - Honours in Business Management
Hong Kong Metropolitan University
04.2001 -
Higher Diploma - Business Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
04.2001 -
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