Kwan To Li Li
Student In Psychology
Tai Po,NTP
Summary
Dynamic and customer-focused professional with a proven track record at The Hong Kong Jockey Club, excelling in effective communication and customer service. Skilled in problem-solving and team collaboration, I consistently enhance member experiences and drive satisfaction through tailored assistance and advocacy.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Membership Assistant
The Hong Kong Jockey Club
02.2022 - Current
Serving as a helpful assistant to the members in The HKJC for membership issues and booking the facilities at The HKJC's clubhouses and racecourses.
Shop Assistants
Coach
02.2023 - 01.2024
Identify the needs of customers and make suitable recommendation and assist with cashiering.
Customer Service Assistant
Carousell
10.2021 - 12.2021
Eliminated customers' problems and advertised company's promotion in Hong Kong, Singapore and Malaysia.
Kitchen Assistant
Euro Gogo
08.2019 - 05.2020
Assisted in basic food preparation and cooked.
Education
Bachelor of Arts - Psychology
Hong Kong Metropolitan University
Ho Man Tin, Hong Kong 04.2001 -
Skills
Effective Communication
Additional Information
DSE Results,
Chinese: 3
English: 3
Mathematics: 3
Liberal Studies: 2
Chinese History: 2
Business Management: 2
Timeline
Shop Assistants
Coach
02.2023 - 01.2024
Membership Assistant
The Hong Kong Jockey Club
02.2022 - Current
Customer Service Assistant
Carousell
10.2021 - 12.2021
Kitchen Assistant
Euro Gogo
08.2019 - 05.2020
Bachelor of Arts - Psychology
Hong Kong Metropolitan University
04.2001 -
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