Kwan Ho Robb Tam
Personal Assistant
Hong Kong
Summary
Experienced and self-motivated personnel assistant cum driver with two years of industry experience. Providing safe and reliable transportation for individuals or families. This includes picking up and dropping off passengers, adhering to traffic laws, maintaining vehicle cleanliness and functionality, and potentially assisting with errands or light administrative tasks. I am outgoing, willing to learn, good at communication and work as a team person. Since my graduate study is in the sector of Hospitality and Business Management, I am a person not only can work individually but also in a team to achieve the agreed goal and helping each other out.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Limousine Driver
Joinmax Limousine Limited
10.2024 - Current
- Vacuumed, cleaned and sanitized vehicles between customers.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Developed tailored offerings for specific client groups, such as corporate executive transportation or wine-tasting tours, resulting in increased revenue opportunities for the limousine business.
- Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
- Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
Personnel Assistant
Chung Yik Tung Holdings Limited
10.2023 - 10.2024
- Scheduled meetings and appointments, managing diaries for director
- Supported Director with ad-hoc administration and queries
- Cared for 3 children during working hours to support Director busy schedule
- Maintained a clean and organised vehicle, performing regular cleaning and scheduling maintenance services
- Routinely transported Director and clients to and from inner-city locations
- Optimised travel for Director and his family through expert knowledge of Hong Kong and China and planning routes effectively
Assistant Manager
Carbon Brews
10.2022 - 10.2023
- Research new wholesale suppliers for restaurant
- Manage the vendors’ contracts and invoices
- Prepare shift schedule
- Keep detailed record for daily sales, costs and revenues
- Monitor compliance with safety and hygiene regulations
Print Account Manager
HP INC
08.2022 - 09.2023
- Identify new business opportunities and cultivate the assigned customers to achieve revenue target
- Approach and acquire new customers in the commercial sector.
- Prepare proposal, conduct product demonstration and presentation to executive level.
- Maintain and build long-term relationships with customers.
- Provide after-sales services to ensure satisfaction.
Account Manager
LPM Group Limited
10.2019 - 05.2022
- Monitored sales and feedback from customers.
- Answered customer queries and concerns to the best of my ability.
- Serve customers at the front line.
- Warm call to potential clients for sharing updated products information.
- Achieve growth, hit sales targets and handle ad hoc projects as assigned.
Outbound Sales Executive
Resorts World At Sea-Genting Hong Kong
04.2017 - 09.2019
- Provide warm and professional impression to members who called to reserve cabins and inquires of membership status
- Master and introduce the products in term of marketing promotions, events and special events
- Handle all kind of requests by the customers, reservation, amendments and cancellation.
- Effectively differentiate cabin type to match the right products with specific members' needs
Front Office Receptionist
Two MacDonnell Road
08.2016 - 04.2017
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems.
- Served as a friendly and helpful first point of contact in the front office.
Education
Bachelor of Business Management - Operation Management, Team Leadership and Customer Service
Sheffield Hallam University
Sheffield 09.2010 - 6 2013
HND of Hospitality Business management - Business Management, Cost Control, Leadership, Culinary Arts and Customer Service
Sheffield Hallam University
Sheffield 09.2008 - 6 2010
BTEC National Certificate of Hospitality and Restaurateur - NVQ Level-3 Catering and Restaurateur, Cost Control, Customer Service and Satisfactions
Sheffield Castle College
Sheffield 09.2006 - 6 2008
AS-Level - Mathematics, Physics, Chemistry, Biology, Chinese, ILETS
Stonyhurst College
Clitheroe, Lancashire 09.2005 - 6 2006
Skills
Work Under Pressure
Interests
Hiking
Movies
Badminton
Snooker
Gym
Personal Information
Driving License: 1 and 2, C1
Timeline
Limousine Driver
Joinmax Limousine Limited
10.2024 - Current
Personnel Assistant
Chung Yik Tung Holdings Limited
10.2023 - 10.2024
Assistant Manager
Carbon Brews
10.2022 - 10.2023
Print Account Manager
HP INC
08.2022 - 09.2023
Account Manager
LPM Group Limited
10.2019 - 05.2022
Outbound Sales Executive
Resorts World At Sea-Genting Hong Kong
04.2017 - 09.2019
Front Office Receptionist
Two MacDonnell Road
08.2016 - 04.2017
Bachelor of Business Management - Operation Management, Team Leadership and Customer Service
Sheffield Hallam University
09.2010 - 6 2013
HND of Hospitality Business management - Business Management, Cost Control, Leadership, Culinary Arts and Customer Service
Sheffield Hallam University
09.2008 - 6 2010
BTEC National Certificate of Hospitality and Restaurateur - NVQ Level-3 Catering and Restaurateur, Cost Control, Customer Service and Satisfactions
Sheffield Castle College
09.2006 - 6 2008
AS-Level - Mathematics, Physics, Chemistry, Biology, Chinese, ILETS
Stonyhurst College
09.2005 - 6 2006
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