Kwan Wing Yee
Student Year 2
HongKong
Overview
1
1
year of professional experience
5
5
Languages
Work History
Customer Service Representative
MC Music
09.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Languages And Humanities (Japanese Studies)
HKU SPACE
KEC 04.2001 -
High School Diploma -
AD&FD POHL Leung Sing Tak College
Tsuen Wan, Hong Kong 04.2001 -
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Verbal Communication
- Excellent Communication
- Microsoft Office
- Chinese input
Timeline
Customer Service Representative
MC Music
09.2024 - 04.2025
Associate of Arts - Languages And Humanities (Japanese Studies)
HKU SPACE
04.2001 -
High School Diploma -
AD&FD POHL Leung Sing Tak College
04.2001 -