Mak Kwan Nok, Jeffery
Merchandising Team Executive
1917, 19/F, Chui King House, Choi Hung Estate, HK.
Summary
Successful Executive with over five years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
11
11
years of professional experience
Work History
Merchandising Team Executive
Octius Company
08.2023 - Current
- Strengthened retailer trust through transparent communication practices that provided timely updates on ongoing initiatives and ensured alignment with expectations.
- Enhanced overall efficiency by streamlining workflows within the trade marketing department, resulting in reduced lead times for campaign execution.
- Implemented effective merchandising guidelines, ensuring consistent brand presentation across all retail touchpoints.
- Streamlined inventory management, implementing efficient ordering processes to minimize stockouts and overstock situations.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
Assistant Animal Care Officer
Ocean Park
05.2018 - 09.2022
- Promoted positive reinforcement methods throughout all training sessions, resulting in increased trust between animals and trainers.
- Collaborated with veterinarians and other animal experts on how best to train animals.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Delivered public presentations to educate public on animal training and behavior.
- Assisted in the rehabilitation of rescued animals.
Assistant Store Manager (MT)
Mannings (Dairy Farm)
06.2014 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, store opening and closing procedures and routine report material.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor Degree - Retail and Service Management
School of Professional Education And Executive Development, Hong Kong Polytechnic University
01.2014
Associate Degree - Associate in Business (Hospitality)
Hong Kong Community College, Hong Kong Polytechnic University
01.2012
Form 5 graduate - undefined
Fukien Secondary School (Kwun Tong)
01.2009
Skills
React Right – First Aid, CPR, AED, Oxygen Provider
EXTRA CURRICULAR ACTIVITIES
2011 - 2012 Internal Vice President, HKCCSU Hong Kong Award for Young People (AYP) 2010 - 2011 Student Ambassador Hong Kong Community College, Hong Kong Polytechnic University Leader Development for Potential Leaders Hong Kong Community College, Hong Kong Polytechnic University
Timeline
Merchandising Team Executive
Octius Company
08.2023 - Current
Assistant Animal Care Officer
Ocean Park
05.2018 - 09.2022
Assistant Store Manager (MT)
Mannings (Dairy Farm)
06.2014 - 09.2017
Form 5 graduate - undefined
Fukien Secondary School (Kwun Tong)
Bachelor Degree - Retail and Service Management
School of Professional Education And Executive Development, Hong Kong Polytechnic University
Associate Degree - Associate in Business (Hospitality)
Hong Kong Community College, Hong Kong Polytechnic University
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