Summary
Overview
Work History
Education
Skills
Training
Competitions Researches And Papers
Timeline
Generic

Krystel A. dela Cruz

Policy Supervisor

Summary

Detail-oriented with expertise in managing group and individual policies and renewals. Proficient in ensuring compliance with Service Level Agreements and understanding stakeholder needs. Proven in monitoring team performance and conducting audits for efficiency. Committed to team development and enhancing operational effectiveness.

Overview

12
12
years of professional experience
14
14
years of post-secondary education

Work History

Policy Supervisor

April Hong Kong Limited
04.2022 - Current
  • Supervise policy administration operations, including new business and renewals.
  • Train and support team members.
  • Address escalated issues from team members and clients.
  • Maintain relationships with internal departments and external partners.

Customer Service Officer

Aplus International Limited
10.2018 - 03.2022
  • Respond to inquiries via email and telephone.
  • Manage administrative tasks related to new business applications and policy renewals.
  • Assist members in understanding coverage options and resolving issues.

Administrative Assistant

Total Consultancy Limited
08.2018 - 10.2018
  • Respond to inquiries on email and telephone.
  • Prepare and gather all documents required for visa application in the US and other countries.
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

Customer Service Representative

Public Finance Limited
03.2015 - 07.2018
  • Invite potential clients through telemarketing.
  • Perform the loan processing and administrative duties.
  • Interview applicants to determine financial eligibility.
  • Handle complaints and take appropriate action to resolve them.
  • Collect overdue amount to the client.
  • Answer phone calls/queries.

Receptionist

Eclipse Hospitality Group
05.2013 - 02.2015
  • Draw up client bookings for tables and ensure that tables are set before clients’ arrival.
  • Manage the front desk by receiving incoming calls, greeting and attending to customers.
  • Inform guests about the availability of tables and direct them to the tables.
  • Keep records of guests who visit the restaurant.
  • Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

Education

Bachelor - Advertising and Public Relations

Polytechnic University of the Philippines
01.2008 - 01.2012

Secondary - undefined

Tayug National High School
Tayug, Pangasinan
01.2002 - 01.2006

Primary - undefined

Tayug Central Elementary School
Tayug, Pangasinan
01.1996 - 01.2002

Skills

Ability to manage and motivate teams, making informed decisions that align with organizational goals

Strong interpersonal skills, adept at engaging with stakeholders and providing tailored advice

Expertise in overseeing policy creation and ensuring adherence to processes and Service Level Agreements

Ability to prioritize and manage multiple responsibilities efficiently

Training

  • ADVANCE (A Move Towards the Future of ADVERTISING), 10/16/11, Baguio City
  • AdSpeak ‘11, 02/11/11
  • 1st PANAF IMC Youth Congress, 11/11/10 - 11/12/10
  • 5th Pinoy Media Congress, 02/04/10 - 02/05/10
  • Jobsdb Philippines Sourcing Analyst, 04/01/11 - 05/01/11
  • AdPhoto Inc. Marketing Assistant, 07/01/11 - 08/01/11

Competitions Researches And Papers

  • 22nd Ad Clash – Spice Up the Victory!, Silver Swan, Participant, Best Jingle, Best TVC, Best Print Ad, Grand Champion, 03/17/12
  • 1st PR Clash, Participant, Grand Champion, 02/02/12
  • FIND TRUE AD – A Branding and Advertising Campaign Competition, Participant, 03/19/11
  • 21st Ad Clash – The Winning Stroke of 2011, Event Organizer, 03/14/11
  • AD Ghetto Dance Competition, Event Organizer, 12/07/10

Timeline

Policy Supervisor

April Hong Kong Limited
04.2022 - Current

Customer Service Officer

Aplus International Limited
10.2018 - 03.2022

Administrative Assistant

Total Consultancy Limited
08.2018 - 10.2018

Customer Service Representative

Public Finance Limited
03.2015 - 07.2018

Receptionist

Eclipse Hospitality Group
05.2013 - 02.2015

Bachelor - Advertising and Public Relations

Polytechnic University of the Philippines
01.2008 - 01.2012

Secondary - undefined

Tayug National High School
01.2002 - 01.2006

Primary - undefined

Tayug Central Elementary School
01.1996 - 01.2002
Krystel A. dela CruzPolicy Supervisor