Kristine Padilla Peredo
Summary
Versatile Cabin Crew Manager skilled in leading diverse teams and ensuring top-notch passenger service. Demonstrates strong problem-solving abilities and excels in managing in-flight operations smoothly. Committed to maintaining safety standards and delivering exceptional customer experiences. Brings collaborative spirit and proactive approach to enhancing crew performance and operational efficiency.
Overview
22
22
years of professional experience
Work History
Cabin Crew Manager
Cebgo Inc
Pasay
10.2015 - 09.2026
- Trained new cabin crew members in customer service excellence and safety procedures.
- Managed cabin crew teams, overseeing all in-flight service procedures to enhance passenger satisfaction.
- Conducted regular checks on cabin crew, maintaining standards for safety and comfort.
- Reviewed and updated cabin crew manuals and training materials, keeping information current and relevant.
Cabin Crew Supervisor
Tigerair Philippines
Clark, Pampanga
12.2010 - 10.2015
- Trained new cabin crew members in customer service excellence and safety procedures.
- Supervised in-flight sales of duty-free goods, increasing revenue and promoting airline merchandise.
- Tailored service to meet individual needs of passengers.
- Conducted regular checks on cabin crew, maintaining standards for safety and comfort.
- Analysed customer feedback to identify areas for service improvement and implement necessary changes.
Lead Cabin Crew
Cebu Pacific Air
Pasay
10.2006 - 10.2010
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Prepared aircraft and passengers for departure and landing following established procedures.
Front Desk Receptionist
Car World (Jafftra)
San Juan
12.2004 - 10.2006
- Greeted guests upon arrival and provided assistance on inquiries.
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Front Desk Receptionist (Transportation)
Dusit Hotel
06.2004 - 12.2004
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
Bachelor of Science - Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
01-2004
Guardian Angel School
01-2000
Skills
- Customer service management
- Team leadership
- Safety compliance
- Conflict resolution
- Cabin crew training
- Performance evaluation
- Administrative support
- Flexible working hours
- Decision making precision
- Multitasking efficiency
- First aid and emergency operations
- Aviation regulations familiarity
- Professional grooming standards
- In-Flight service expertise
- People Management
- First Aid trained
Timeline
Cabin Crew Manager
Cebgo Inc
10.2015 - 09.2026
Cabin Crew Supervisor
Tigerair Philippines
12.2010 - 10.2015
Lead Cabin Crew
Cebu Pacific Air
10.2006 - 10.2010
Front Desk Receptionist
Car World (Jafftra)
12.2004 - 10.2006
Front Desk Receptionist (Transportation)
Dusit Hotel
06.2004 - 12.2004
Bachelor of Science - Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
Guardian Angel School