KOK CHUN YIN, Percy

Manage a portfolio of 300+ merchants:

• Develop high level of engagement and sustainable relationship
• Push merchant's GMV through SHOPLINE's solutions / features
• Improve merchants' satisfaction
• Contract renewal and upsell

Specialize in social commerce, payment, logistics and OMO solutions:

• Understand and familiar SHOPLINE products, solutions which suit the best for merchants' business model
• Provide effective feedback from merchants to product team for development tasks, as well as new feature suggestions

Global Fast Fashion E-commerce (UNIQLO HK, UNIQLO TW, GUTW)

Person in charge of UNIQLO TW e-commerce project:

• Hosting weekly regular meeting and report.
• Planning holiday work schedule.
• Maintaining sustainable relationships with clients

Managing weekly regular content updates:

• Weekly main page content updates.
• Uploading new items to system.
• Regular promotion updates.
• EDM productions.
• Feature pages productions.

Executing Seasonal Campaigns and promotions:

• Planning and suggesting campaign pages layout.
• Executing campaign promotions.
• Managing collaboration pages to ensure all contents are accurate.

SEO optimization:

• SEO optimization using HTML5 and meta coding.

Ad-hoc retail stores marketing:

• Poster, pop-up banner productions.
• Events scratch card productions.

Others:

• UAT testing for system updates.

New E-commerce platform Launch (GUHK)

• Prepare the proposal for the project
• UAT testing for new-built system.
• New main pages, collaboration, feature pages productions
• Uploading new items.
• Coordinating with different parties to ensure the every task is on schedule.

• Providing rope skipping classes for the extra-curricular activities among primary and secondary schools.
• Providing trainings for schools to attend different competitions and performances.