MS Word
Koby Yuen
Receptionist And Customer Service
Hong Kong
Summary
Dynamic customer service professional with a proven track record at PGA Development Center, excelling in guest complaint resolution and reservation management. Known for enhancing customer satisfaction through exceptional service and strong organizational skills, I effectively streamlined operations, ensuring a high-quality experience for all patrons.
Experienced with front desk management and guest reception in restaurant settings. Utilizes strong communication and organizational skills to ensure efficient operations. Track record of providing exceptional customer service and resolving guest inquiries promptly.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service
PGA Development Center - Waterfall
05.2023 - 01.2025
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Streamlined front desk operations for improved efficiency and customer service.
- Provided high-level customer service, resolving issues promptly.
- Worked with customer service to handle escalated customer issues.
- Provided exceptional customer service, resolving client issues promptly and professionally.
Receptionist
Phenomenon Wine and Dine
01.2022 - 08.2022
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed reservations, communicated with clients, and updated client records.
- Reply WhatsApp and email for the reservations inquiries from the client.
Restaurant Supervisor
Miso @ Maxim Group
10.2020 - 04.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Reservation Supervisor
Old Bailey @ Jia Group
07.2018 - 04.2020
- Utilized advanced technology tools effectively to manage bookings accurately while reducing manual errors significantly during high-volume periods.
- Assisted in the development of revenue management strategies, achieving consistent growth in reservations.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Analyzed booking trends and data, adjusting strategies to optimize reservation rates.
Captain and Receptionist
Dim Sum Library @ Aqua Group
01.2017 - 06.2018
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Enforced proper hygiene practices among staff members as per health regulations.
Catering Services Assistant
UBS Bank
01.2016 - 10.2016
- Safeguarded health standards compliance at all events by adhering to rigorous sanitation protocols in food handling, storage, and disposal processes.
- Achieved rapid issue resolution for clients by proactively identifying potential problems before they arose.
- Streamlined the catering process by effectively coordinating with other team members to ensure timely delivery of food and beverages.
Restaurant Assistant Captain
Miso @ Maxim Group
04.2014 - 12.2015
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Education
High School Diploma -
Hospitality Industry Training Development Center
04.2012 - 10.2013
High School Diploma -
Ko Lui Secondary School
Kwun Tong, Hong Kong 09.2008 - 01.2012
Skills
Consistent Customer Support
Customer service expertise
Reservation coordination
Strong organization
Reservation management
Professional appearance
Table setting
Greeting guests
Guest complaint resolution
Restaurant operations
Guest complaint resolution
Menu memorization
Restaurant operations
Software
MS Excel
MS PowerPoint
Reservation system
Canvas
Timeline
Customer Service
PGA Development Center - Waterfall
05.2023 - 01.2025
Receptionist
Phenomenon Wine and Dine
01.2022 - 08.2022
Restaurant Supervisor
Miso @ Maxim Group
10.2020 - 04.2021
Reservation Supervisor
Old Bailey @ Jia Group
07.2018 - 04.2020
Captain and Receptionist
Dim Sum Library @ Aqua Group
01.2017 - 06.2018
Catering Services Assistant
UBS Bank
01.2016 - 10.2016
Restaurant Assistant Captain
Miso @ Maxim Group
04.2014 - 12.2015
High School Diploma -
Hospitality Industry Training Development Center
04.2012 - 10.2013
High School Diploma -
Ko Lui Secondary School
09.2008 - 01.2012
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