Kitying lai
Female | 10/05/1998 | Room526, Shek Tsui House, Tsuen Wan, NT,Hong Kong
Overview
4
4
Languages
6
6
years of professional experience
Work History
Senior sales
Outplay TCG
04.2020 - Current
- Delivered exceptional customer service by promptly resolving complaints and enhancing customer satisfaction
- Monitored industry trends, competitors, and market conditions to identify and pursue growth opportunities
- Maintained visually appealing and well-merchandised store to attract customers and enhance sales
Marketing Executive
Saka Saka Limited.
10.2024 - Current
- Maximised outreach by implementing marketing strategies to grow customer base.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Coordinated with sales teams to create promotional materials and sales collateral tailored to target audiences.
- Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
TCG promoter (2022, 2023, 2024 ACG)
Saka Saka Limited
07.2024 - 07.2024
- Demonstrated knowledge of Yu-Gi-Oh! products and services to engage customers
- Gathered customer insights to customise product recommendations and address specific needs
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Worked flexibly across different locations to support promotional events and activities.
Education
Professional Communication - Japanese (High Diploma)
The Chinese University of Hong Kong
School of Continuing and Professional Studies 2021
Applied Japanese and Japanese Culture
Lingnan Institute of Further Education
2019
F.6 Graduate with HKDSE
TWGHs Chen Zao Men College
2018
Skills
- Sales strategy development
- Market research
- Customer relationship management
- Marketing collateral
- Microsoft Office
-
- Expected salary : 17-20k/month
- Availability : Mid-september
Other experience
YouTuber
- Promote TCG through social media
- 。
- 。
Event planner
- Event planning, design and production while managing all project delivery elements
- Cooperate with marketing and PR to promote and publicize event
Languages
Chinese (Cantonese)
Proficient
C2
Japanese
Advanced
C1
English
Advanced
C1
Chinese (Mandarin)
Upper Intermediate
B2
Timeline
Marketing Executive
Saka Saka Limited.
10.2024 - Current
TCG promoter (2022, 2023, 2024 ACG)
Saka Saka Limited
07.2024 - 07.2024
Senior sales
Outplay TCG
04.2020 - Current
F.6 Graduate with HKDSE
TWGHs Chen Zao Men College
Applied Japanese and Japanese Culture
Lingnan Institute of Further Education
Professional Communication - Japanese (High Diploma)
The Chinese University of Hong Kong