Word, Excel, PPT
KIT YI CHAN
YEAR 3 MARKETING STUDENT
HONG KONG,NTP
Summary
Successful experience in MARKETING & HR INTERN and CUSTOMER SERVICE & PROMOTER. Recognized consistently for performance excellence and contributions to success in Marketing and Sales industry. Strengths in marketing research and social media operation backed by training in Marketing study and work. Also a good team player by joining numerous projects.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Part-time Tutor
Big Universe Education
01.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
Marketing & HR Internship
Yek Tak International Education
05.2021 - 07.2021
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Researched, designed, implemented and tracked advertising and public relations activities.
Customer Service Representative & Promoter
CSL Limited
05.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Marketing
Community of City University
09.2018 - 05.2020
BBA - Marketing
City University of Hong Kong
09.2020 - Current
Skills
Marketing Communications
Software
SPSS
Certification
PEARSON LCCI LEVEL 2
Timeline
Marketing & HR Internship
Yek Tak International Education
05.2021 - 07.2021
BBA - Marketing
City University of Hong Kong
09.2020 - Current
Part-time Tutor
Big Universe Education
01.2020 - Current
Marketing
Community of City University
09.2018 - 05.2020
Customer Service Representative & Promoter
CSL Limited
05.2018 - 07.2020
PEARSON LCCI LEVEL 2
06-2017
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