Kit Fung, Eva WONG
1F Shui Tsiu San Tsuen, Shui Tsiu San Lau, ,No. 297, Tai Tong Road, Yuen Long, Hong Kong
Summary
Enthusiastic Assistant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Cargo Sales and Operation with over 20 years of experience, and recognized consistently for performance excellence and contributions to success in cargo field. Motivated to learn, grow and excel in Cargo digitalization.
Overview
5
5
Certifications
5
5
years of post-secondary education
29
29
years of professional experience
Work History
Assistant Manager Cargo Distribution
Cathay Pacific Airways Limited
01.2019 - 04.2021
- Executing the digital strategy in Cargo Distribution.
- Successfully implemented one of the automated sales projects in global markets and exceeded the KPI by more than 10%.
- Managed GSA/GSSA selection and set up sales targets with local markets and agents.
- Maintained good e-booking performance in the network and able to achieved over 75%.
Assistant Manager Cargo Sales Hong Kong
Cathay Pacific Airways Limited
08.2017 - 12.2018
- Responsible for key accounts and route sales to achieve yearly sales target.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed potential customers, coordinated with different departments to work on new products and/or new lanes.
Assistant Manager Cargo Sales Support
Cathay Pacific Airways Limited
11.2016 - 07.2017
- Led Cargo Reservation team for more than 20 people to ensure the cargo bookings procedures able to comply with CX policy and standard.
- Set up KPIs and and drove operational improvements to deliver better customer experience. The booking queue response time within 30 minutes able to exceed 80%.
- Led projects and analyzed data to support Sales management to responses to the market rapidly, and to minimize the underload.
Assistant Manager Cargo Sales HK, CSS Project
Cathay Pacific Airways Limited
07.2015 - 11.2016
- Dedicated representative for the Cargo Reservation system.
- Coordinated with project team and vendor for the system requirements and planning schedule on behalf of the HK Sales team.
- Responsible for system testing, training and conduct the change management with the team.
- The project rolled out successfully in 2016.
Cargo Sales Support Coordinator
Cathay Pacific Airways Limited
06.2007 - 06.2015
- Worked closely with Cargo agents to maintain optimum levels of communication in cargo reservation process and to maximize each flight.
- Monitored Cargo Reservation team for 5 people to ensure good customer services are delivered and meet KPI.
- Support Cargo Sales and Cargo Revenue Management to monitor the agents' allotment utilization and to minimize the underload.
- Assisted on the projects and prepared for different reports such as monthly staff attendance, overtime payment etc.
Cargo Reservation Sales Officer
Cathay Pacific Airways Limited
09.2004 - 05.2007
- Communicated with cargo agents, and carried out day-day-day reservation duties accurately and efficiently.
- Delivered the load plan to internal department within specific timeframes, so they can arrange the cargoes build-up and loading to the flight.
- Provided quotation and booking procedures to walk-in customers through email, fax or telephone.
- Offered after sales support and followed up the issues or discrepancies with cargo agents and out port colleagues.
Cargo Officer
Cathay Pacific Airways Limited
06.1995 - 09.2004
- Responsible for Cargo Export and Import frontline customer services.
- Provided accurate data to both internal and external customers to support the whole export/import handling processes.
- Closely monitored the warehouse staff to build-up the cargoes according to the load plan.
- Responsible for the load planning and trimming on a freighter and ensure the CX requirements are met.
Passenger Service Officer
Jardine Airport Service Limited
05.1993 - 05.1995
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
Kindergarten Teacher
St Joseph Kindergarten
10.1991 - 05.1993
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Delivered lesson plans, implemented school curriculum, and monitor and establish personalized learning plan for each student.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Education
MBA -
The Hong Kong Polytechnic University
Hong Kong 09.2012 - 06.2014
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Melbourne, Australia 09.2008 - 01.2010
High School Diploma -
The HKMA - Lingnan University
Hong Kong 09.2006 - 03.2008
Skills
Cargo Sales and Operation
undefinedCertification
Foundation Certificate in Putonghhua, The University of HK - SPACE
Timeline
Assistant Manager Cargo Distribution
Cathay Pacific Airways Limited
01.2019 - 04.2021
Assistant Manager Cargo Sales Hong Kong
Cathay Pacific Airways Limited
08.2017 - 12.2018
Assistant Manager Cargo Sales Support
Cathay Pacific Airways Limited
11.2016 - 07.2017
Assistant Manager Cargo Sales HK, CSS Project
Cathay Pacific Airways Limited
07.2015 - 11.2016
MBA -
The Hong Kong Polytechnic University
09.2012 - 06.2014
Foundation Certificate in Putonghhua, The University of HK - SPACE
09-2012
Initial Training in DGA, - Cathay Pacific Airways Limited
03-2011
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
09.2008 - 01.2010
Management Development Programme, - Cathay Pacific Airways Limited
06-2008
Cargo Sales Support Coordinator
Cathay Pacific Airways Limited
06.2007 - 06.2015
High School Diploma -
The HKMA - Lingnan University
09.2006 - 03.2008
Cargo Reservation Sales Officer
Cathay Pacific Airways Limited
09.2004 - 05.2007
LCCI Second Level of Book Keeping, - HK St Perth College
11-1997
LCCI First Level of Booking Keeping, - HK St Perth College
06-1997
Cargo Officer
Cathay Pacific Airways Limited
06.1995 - 09.2004
Passenger Service Officer
Jardine Airport Service Limited
05.1993 - 05.1995
Kindergarten Teacher
St Joseph Kindergarten
10.1991 - 05.1993
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