Kit Ching Yip
Tutor And Premier Customer Care Representative
Overview
29
29
years of professional experience
Work History
Part-time After-School Homework Tutor/NCS Support
Intellectual Education Centre, Lofty Aspirations Consultants Ltd., Etc
12.2025 - Current
- Established positive rapport with students by maintaining a friendly yet professional demeanor throughout after class tutoring sessions.
- Design and deliver Chinese language and cultural adaptation curricula for Non-Chinese Speaking (NCS) students
- Managed challenging behavior effectively by implementing appropriate disciplinary measures and strategizing supportive interventions.
Senior Premier Customer Care Representative
Federal Express
06.2018 - Current
- Assisted call-in customers with questions and orders.
- Managed high emails volume with exceptional professionalism and efficiency.
- Helped large volume of customers and internal sales every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Senior Corporate Account Executive
TNT Express Worldwide
07.2000 - 06.2018
- Secured competitor business via strategic marketing, service programs, and promotions.
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Developed, serviced and grew corporate accounts annually.
Full Time Tutor (teaching Abacus Mental Maths)
The Equilibrium Institute
11.1997 - 06.2000
- Instructed students on abacus techniques for mental math.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented strategies to manage classroom behavior effectively, creating conducive learning environment for all students.
Contract Course Instructor Teaching New Immigrants
Christian Action
09.1997 - 10.1997
- Enhanced understanding of English and Chinese characters for smoother adaptation to Hong Kong.
- Facilitated cultural understanding by introducing Hong Kong's traditions during outing activities like visiting central, Tsim Sha Tsui and the Victoria Peak.
Education
Bachelor of Arts - Social Policy
Royal Holloway, University of London
06-1997
Higher Diploma - Public Administration And Management
City University of Hong Kong
06-1996
Skills
Tutor and Premier customer care
Timeline
Part-time After-School Homework Tutor/NCS Support
Intellectual Education Centre, Lofty Aspirations Consultants Ltd., Etc
12.2025 - Current
Senior Premier Customer Care Representative
Federal Express
06.2018 - Current
Senior Corporate Account Executive
TNT Express Worldwide
07.2000 - 06.2018
Full Time Tutor (teaching Abacus Mental Maths)
The Equilibrium Institute
11.1997 - 06.2000
Contract Course Instructor Teaching New Immigrants
Christian Action
09.1997 - 10.1997
Bachelor of Arts - Social Policy
Royal Holloway, University of London
Higher Diploma - Public Administration And Management
City University of Hong Kong