Summary
Overview
Work History
Education
Certification
Tools And Software
Timeline
Generic
Kit Li

Kit Li

Global Hospitality Leader
5 Eglinton Street, Kew

Summary

A global hospitality leader with over 14 years of experience in luxury hospitality, recognized for enhancing guest experiences and driving operational excellence. Successfully led a hotel to achieve the No. 7 ranking in Hong Kong for the Travel + Leisure Luxury Awards Asia Pacific 2024. Currently planning to relocate to Melbourne with unrestricted work rights in Australia and eager to bring strategic leadership to a new opportunity.

Overview

14
14
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Director of Rooms

Kerry Hotel Hong Kong
Hong Kong
01.2023 - Current
  • Company Overview: An urban lifestyle resort under Shangri-La group with 546 rooms, 5 F&B outlets, an award-winning spa, and the largest event and catering facilities in Hong Kong
  • Executive Committee Member, report to the General Manager and serve as the hotel in-charge in the GM's absence
  • Division Head of Rooms departments, oversee Front Office, Concierge, The Club & Guest Relations, Service Centre, Housekeeping, and Health Club & Spa. Responsible for a team of 140+ full-time colleagues and 30+ outsourced service team members
  • Drive financial success and maximize hotel profitability through sound business decisions. Manage monthly expenses, formulate monthly forecasts and yearly budgets
  • Implement strategic team training and establish succession plans at all levels to develop talent, optimize productivity and maintain business continuity
  • Foster a culture of guest satisfaction by proactively responding to guest feedback. Manage daily operations to ensure alignment, consistent, efficient and friendly service delivery
  • Spearheaded operational projects to elevate guest experience and devise long-term strategies for sustainable growth. Anticipate industry trends and adapt swiftly to market changes, positioning the hotel for future success

Front Office Manager

Kerry Hotel Hong Kong
01.2020 - 12.2022
  • Continuously optimized operating procedures, enhancing efficient and guest satisfaction across multiple front office departments
  • Initiated and implemented digital communication channels with guests via WhatsApp and WeChat, resulting in an 8% increase in overall stay experience in 2022
  • Managed the Club Lounge F&B operation with the capacity of 88 guests

Front Office Manager (Secondment)

Shangri-La Sydney
Australia
04.2022 - 06.2022
  • Company Overview: A luxury city hotel with 564 rooms, 3 F&B outlets and banquet facilities in the historic Rocks district in Sydney
  • Executed comprehensive recruitment efforts, filling key positions across Front Office, Horizon Club and Concierge to maintain optimal staffing levels
  • Implemented standardized procedures, significantly reducing cashier and night audit errors

Assistant Front Office Manager

Kerry Hotel Hong Kong
05.2018 - 12.2019
  • Supervised and monitored the Front Office operations according to the established guidelines.
  • Identify operational pain points to make necessary improvements to achieve service goals.

Duty Manager (Pre-opening Team)

Kerry Hotel Hong Kong
09.2016 - 05.2018
  • Set up Standard Operating Procedure (SOP), responsible for operational system configurations and preparing operational equipment such as Opera, credit card machines, reception counters, stock purchase and control.
  • Overcame opening challenges by effectively communicating and coordinating with different stakeholders.

Duty Manager

Kowloon Shangri-La
05.2015 - 09.2016
  • Company Overview: A luxury city hotel with 679 rooms, 7 F&B outlets and banquet facilities in Tsim She Tsui, Hong Kong
  • Leader of Emergency Response Team.
  • Followed up on guest feedback promptly and professionally.
  • Drove the team goal towards membership enrolment, the team was ranked number 1 with the highest membership enrolment within the Shangri-La group in 2015.

Front Office Supervisor

Kowloon Shangri-La
07.2013 - 05.2015
  • Coordinated and communicated with different departments to support operational needs.
  • Balanced room inventory and controlled room availability to maximize the hotel occupancy.

Front Office Agent

Kowloon Shangri-La
07.2011 - 07.2013
  • Top Upseller in 2002; maximized hotel revenue by personally upselling over HKD 850,000 in revenue.

Guest Service Officer

Plateau Spa, Grand Hyatt Hong Kong
10.2010 - 06.2011
  • Handled daily Spa operations, including spa reservations, treatment rooms and therapist’s assignment, cashier duties, retail product stock-taking and email enquiries.
  • Assisted in fitness centre operation and maintained wellness program, including lifestyle memberships and personal trainer schedules.

Education

Bachelor of Science - Hotel Management

The Hong Kong Polytechnic University
07-2010

Certification

First Aid, St. John Ambulance, 11/24/25

Tools And Software

  • Opera (PMS)
  • Oracle Payment Interface (OPI)
  • FCS1
  • Ving Card
  • TM1
  • KunLun Shiji E-signature

Timeline

Director of Rooms

Kerry Hotel Hong Kong
01.2023 - Current
First Aid, St. John Ambulance, 11/24/25
11-2022

Front Office Manager (Secondment)

Shangri-La Sydney
04.2022 - 06.2022

Harvard Manage Mentor: Coaching, Delegating and Team Management

04-2020

Front Office Manager

Kerry Hotel Hong Kong
01.2020 - 12.2022

Assistant Front Office Manager

Kerry Hotel Hong Kong
05.2018 - 12.2019

Duty Manager (Pre-opening Team)

Kerry Hotel Hong Kong
09.2016 - 05.2018

ECornell Certificate Program: Leadership Essentials

05-2016

Duty Manager

Kowloon Shangri-La
05.2015 - 09.2016

Front Office Supervisor

Kowloon Shangri-La
07.2013 - 05.2015

Front Office Agent

Kowloon Shangri-La
07.2011 - 07.2013

Guest Service Officer

Plateau Spa, Grand Hyatt Hong Kong
10.2010 - 06.2011

Bachelor of Science - Hotel Management

The Hong Kong Polytechnic University

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Kit LiGlobal Hospitality Leader