Kio I Cinderela Au

• Collaborated with front of house team to create personalized experiences for VIP guests, resulting in increased return visits.
• Oversaw the coordination of special events held at the restaurants, ensuring seamless execution and exceptional guest experiences.
• Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
• Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
• Developed and implemented guest relations policies with training team, ensuring a consistent high-quality experience for all guest.
• Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
• Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.

• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Assisted with on-boarding and off-boarding process .
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Tracked various statistics and kept detailed records to support human resources department.
• maintaining the human resources information by HRIS (SAP) and Workday

Telstra is Australia's largest mobile network company. Working as an assistant in HR Operation team, provide me knowledge on handling massive employees data and processing HRIS and Workdays system. Accurate data will provide supportive report for team to analysis and driven HR decision.

• Filed paperwork, sorted and delivered mail, and maintained office organization.
• prepare and manage correspondence, reports and documents
• maintain schedules and calendars
• arrange and confirm appointments
• organize internal and external events
• handle incoming mail and other material
• set up and maintain filing systems
• set up work procedures
• collate information
• maintain databases
• communicate verbally and in writing to answer inquiries and provide information
• liaison with internal and external contacts
• coordinate the flow of information both internally and externally

• Filed paperwork, sorted and delivered mail, and maintained office organization.
• To perform general and routines clerical duties, including taking meeting minute if required
• To assist in the Purchase and Good receive procedures
• To organize and prepare the documents, reports or photos to be sent out; dispatch the received documents and perform filing work according to departmental routines
• Entry and update record of document and information from the intranet
• To assist key activities of the respective departments such as booking, admission and discharge, billing etc.

Union Hospital is a well-known private hospital in Hong Kong. Being a clerical assistant in private ward given me a train up on dealing with a busy ward and handling daily-process effectively and accurately.

• Filed paperwork, sorted and delivered mail, and maintained office organization. Providing school consultancy services for boarding students
• dealing with enquiry emails and phone calls
• liaising with the school regarding travel arrangements and academic progress
• organize internal and external events
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Gabbitas are the leading experts in all aspects of UK independent education. Services include Schools Placement, Guardianship, Summer Schools, Recruitment, Schools Consultancy and Tutor. It was a very educational and challenging job offer by Gabbitas, I was assigned to assist my manager to open up their first branch in China. During the year, Gabbitas has a rapidly growth and build up a very good reputation in China. In the following year, another branch in Guangzhou has been opened up.