KIN SHING Tsang
Customer Service
Summary
Dynamic customer service professional with a proven track record at Francine Holding Limited, excelling in complaint resolution and active listening. Enhanced customer loyalty through empathetic interactions and effective problem-solving. Recognized for boosting sales at HKT by cultivating strong client relationships and delivering tailored solutions, resulting in high repeat business.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
FRANCINE HOLDING LIMITED
04.2018 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Executive
HKT
03.2015 - 04.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Store Assistant
CHANEL
05.2013 - 05.2014
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
Education
F.5 -
JU CHING CHU SECONDARY SCHOOL
Kwai Chung 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
FRANCINE HOLDING LIMITED
04.2018 - 07.2025
Sales Executive
HKT
03.2015 - 04.2016
Store Assistant
CHANEL
05.2013 - 05.2014
F.5 -
JU CHING CHU SECONDARY SCHOOL
04.2001 -