Overview
Work History
Education
Skills
Timeline
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Kin Kuen Cheung

Senior Customer Service Executive
Kwun Tong,KKT

Overview

19
19
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Senior Customer Service Executive

More Insurance Broker Co. Ltd.
04.2021 - Current
  • Cross-trained and backed up other customer service managers.
  • Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Promptly responded to inquiries and requests from prospective customers.

Senior Financial Planner

Manulife
5 2016 - 01.2021
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners
  • Guided clients through compiling important financial histories and documentation for evaluation
  • Assist Branch Senior to organize materials for Road Show or exhibitions.

Senior Merchandiser

Club 21 Limited
01.2012 - 01.2016
  • Direct work with oversea designers
  • Material sourcing and cost control
  • Production follow up with suppliers and offshore factories.

Senior Merchandiser

Lloyd Textile Trading Limited
03.2005 - 02.2012
  • Established strong vendor relationships to maintain and support business
  • Monitor offshore merchandisers for reporting factories status
  • Quotation and cost control.

Education

GED -

Ning Po College
09.1978 - 05.1983

Skills

Follow-up

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Timeline

Senior Customer Service Executive

More Insurance Broker Co. Ltd.
04.2021 - Current

Senior Merchandiser

Club 21 Limited
01.2012 - 01.2016

Senior Merchandiser

Lloyd Textile Trading Limited
03.2005 - 02.2012

GED -

Ning Po College
09.1978 - 05.1983

Senior Financial Planner

Manulife
5 2016 - 01.2021

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Kin Kuen CheungSenior Customer Service Executive