Kin Hang Yan

• Managed approximately 50 properties, which include incoming calls, emails and site visits on daily basis.
• Increased commercial and residential property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Coordinated with contractors, tenants and landlords with regards to any renovation works being carried out at the property.
• Facilitated company growth by souring more properties to manage and widening the company's clientele

• Regular stock control and inventory management

Supervised weekly inventory checks and supplier coordination, reducing stock discrepancies and ensuring optimal stock levels to meet business demands.

• Rota & Workforce Scheduling

Designed and maintained efficient staff work schedule, balancing labour cost control with staff availability and peak business hours.

• Staff Training & Development

Onboarded and trained new team members, implementing consistent standards in food hygiene, customer service, and shop protocols.

• Leadership & Team Coordination

Acted as a key point of contact between frontline staff and senior management, ensuring smooth daily operations and fostering a collaborative work environment.