King Shing Lee
Tuen Mun
Summary
Dynamic professional with experience at Citibank, excelling in collections processing and customer relationship management. Proven track record in streamlining debt collection processes and enhancing customer satisfaction through effective negotiation and repayment plan structuring. Adept at issue investigation, fostering trust, and delivering solutions that prevent future delinquencies.
Overview
25
25
years of professional experience
Work History
Collector
Citibank
03.2003 - 03.2026
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Customer Support Specialist
HKCE Finance
01.2001 - 01.2002
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
F5
Concordia Lutheran School (North Point)
North Point07-1996
Skills
Collections processing
Payment acceptance
Issue investigation
Repayment plan structuring
Timeline
Collector
Citibank
03.2003 - 03.2026
Customer Support Specialist
HKCE Finance
01.2001 - 01.2002
F5
Concordia Lutheran School (North Point)