Solid experiences in hospitality and financial industry, handling clients with care, excellent service and providing customized solutions.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Unit Manager
Manulife (International) Limited
04.2021 - Current
-Personalized financial plan for individuals
-Handling team training
-Markets update regularly
Financial Planning Manager
MassMutual Financial Group
01.2015 - 01.2021
Managed a diverse portfolio of investments, effectively balancing risk and return profiles for optimal results.
Conducted regular reviews of investment portfolios to ensure proper diversification and alignment with clients'' risk tolerance levels.
Improved financial plan accuracy by diligently reviewing and analyzing client data.
Assistant Front Office Manager/Night Manager
Mandarin Oriental Hong Kong
01.2004 - 02.2015
Served as floating manager-on-duty, MOD, to cover shift shortage.
Interacted with customers by phone, email, or in-person to provide information.
Balanced daily cash transactions, accurately maintaining financial records for the front office department.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.