Summary
Overview
Work History
Education
Skills
Timeline
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King Ho Fung

King Ho Fung

Mathematics
Hong Kong

Summary

Dynamic IT Technical Support Specialist with a proven track record at EMM Education, excelling in operating system support and remote desktop assistance. Adept at problem-solving and enhancing user experience, I effectively configured systems and installed hardware, ensuring seamless classroom operations and fostering a collaborative learning environment.

Offering solid foundation in IT fundamentals and strong desire to learn and grow within technical support environment. Brings ability to quickly grasp new concepts and technologies, with specific skills in troubleshooting and customer service. Ready to use and develop diagnostic and problem-solving skills.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

IT Technical Support Specialist

01.2024 - 02.2024
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.

Teacher's Assistant

EMM Education
06.2019 - 08.2019
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Bachelor of Mathematics - Applied Mathematics

Queensland University of Technology
02.2021 - 02.2025

Skills

Printer support

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Timeline

IT Technical Support Specialist

01.2024 - 02.2024

Bachelor of Mathematics - Applied Mathematics

Queensland University of Technology
02.2021 - 02.2025

Teacher's Assistant

EMM Education
06.2019 - 08.2019

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