Food processing in various countries
Kin Fai Christopher Wan
No1 Hillview Garden 5/Floor 72 Hill Road Pok Fu Lam HK
Summary
Dynamic and results-driven professional with extensive experience in restaurant management at Skyfair Trading Limited. Proven expertise in food processing and maintaining hygienic conditions, complemented by strong time management skills. Successfully enhanced customer satisfaction through effective complaint handling and staff mentoring, contributing to the achievement of business goals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Senior Cafe Supervisor
Skyfair Trading Limited
02.2023 - Current
- Responsible for managing the daily hygiene operations of the restaurant floor and kitchen
- Independent management of duty work status
- Assist the company to achieve its business goals
- Assist the company to achieve its business goals
- Assist the manager in preparing schedules, processing accounting documents, and placing orders Food purchase control
- Manage and implement standard operations for restaurant interior and exterior related work
- Customer service and complaint handling
- In-store material inventory management
Store Manager
ONIGIRI Planet
06.2021 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Service Champion (Part Time)
Emack & Bolio' S
08.2018 - 04.2021
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Implemented feedback mechanisms to gather insights from customers, leading to service improvements.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer experience by providing personalized recommendations based on preferences.
Senior Service Champion
Häagen- Dazs
10.2012 - 03.2021
- Responsible for managing the daily operations of the restaurant floor and kitchen
- Independently manage on-duty work status
- Assist the company to achieve business goals
- Mentor new employees and mentor subordinate colleagues
- Assist the manager in preparing updates, processing accounting documents, and ordering Ingredients purchase control
- Manage and implement standardized operations related to work inside and outside the restaurant
- Customer service and complaint handling
- In-store material inventory management
Education
Certificate of JLPT (Level N5) -
Society of Japanese Launage Education Hong Kong
04.2001 -
Associate of Arts -
CO1 School of Visual Arts
04.2001 -
High School Diploma -
Lok Sin Tong Leung Kau Kui College
04.2001 -
Skills
Food processing (eg coffee, drinks, shaved ice, ice cream, baked goods)
Hygienic condition
Creative cuisine
Time management
Interests
Crochet
Timeline
Senior Cafe Supervisor
Skyfair Trading Limited
02.2023 - Current
Store Manager
ONIGIRI Planet
06.2021 - 02.2022
Service Champion (Part Time)
Emack & Bolio' S
08.2018 - 04.2021
Senior Service Champion
Häagen- Dazs
10.2012 - 03.2021
Certificate of JLPT (Level N5) -
Society of Japanese Launage Education Hong Kong
04.2001 -
Associate of Arts -
CO1 School of Visual Arts
04.2001 -
High School Diploma -
Lok Sin Tong Leung Kau Kui College
04.2001 -
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