Kin Cheung Clement Wan
Kowloon Motor Bus
Chai Wan,HEA
7
years of professional experience
Detail-oriented Bus Stop Warden with a proven track record in adjusting operations based on real-time dynamics. Skilled in complaint resolution and providing exceptional customer service, committed to ensuring punctual and reliable bus services.
Work History
Bus Stop Warden
3 Years 9 Months- Sometim adjusting bus schedules as needed
- Monitor route operation dynamics and adjust route frequency as needed based on manpower and traffic conditions to provide stable, punctual, and reliable bus services.
- Sometimes managing bus terminal operations
- Sometimes managing bus driver performance and proactively assist bus drivers and colleagues in need.
- Answering passenger inquiries about bus services and ticketing.
- Manage passenger waiting order at bus stops.
Part-time Attendant at Amusement Facilities
3 Months- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of assigned areas throughout park operations.
- Assisted in managing guest flow during peak times to ensure efficiency.
- Collaborated with team members to execute daily operational tasks effectively.
Education
Bachelor of Science - Aviation Management
Skills
Problem-solving aptitude
Analytical skills
Customer service
Problem resolution
Complaint handling
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Bus Stop Warden
Kowloon Motor Bus
10.2022 - CurrentRead More
Part-time Attendant at Amusement Facilities
Ocean Park Hong Kong
05.2019 - 08.2019Read More
City University of Hong Kong And Coventry University
Bachelor of Science from Aviation Management
Read More