Kimberly Mae G. Yatar
Pasig City, Metro Manila, Philippines 1611
Summary
Experienced Process Expert with over 3 years of experience in logistics and shipping industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Process Expert
Maersk Global Service Centers Phils., Ltd
Pasig
09.2021 - Current
- Managed bill of lading creation process and shipping certificates complying with SLAs and global process design.
- Facilitated completion of documentation and invoicing process
- Implemented proactive activities that facilitate smooth cargo readiness.
- Collaborated with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
- Assisted customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
- Managed correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.
- Incorporated and supported initiatives for continuous improvement of Customer Service processes.
- Attended export specific processes as assigned in the team.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Export Consultant
Intertek Testing Services Philippines INC
Pasig
01.2020 - 08.2021
- Reviewed and interprets export documents for indexing purposes and certificate of compliance creation.
- Evaluated regulatory status of product/s and applicable standards/CVG/AIR, and HS codes.
- Created EDI for the creation of certificate accordingly and inserting the EDI in ASTRA system.
- Collaborated with team members from Germany and Poland to achieve target results.
- Assisted in invoice process and credit notes to customer with France team.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Science - Customs Administration
International School of Asia And The Pacific
Cagayan Valley, Philippines 06.2015 - 06.2019
Skills
Transportation, Shipping, and LogisticsCustomer ServiceExport DocumentationEmail Management/HandlingMicrosoft Office Applications
Interpersonal Communication
Written Communication
Planning and Coordination
Organization and Time Management
Analytical and Critical Thinking
Accomplishments
- Implemented agile project by creating CSOP for a specific customer which resulted to reduced customer effort, positive impact on NPS, decreased inbound email and overall increase on TAT within the team.
- Collaborated with team of export documentation and Terminal in the development of automation of VGM submission on Maersk company's website.
- Champ of the Month – January 2022
Certification
Licensed Customs Broker - 12/02/2019 - 03/30/2025
Timeline
Process Expert
Maersk Global Service Centers Phils., Ltd
09.2021 - Current
Export Consultant
Intertek Testing Services Philippines INC
01.2020 - 08.2021
Licensed Customs Broker - 12/02/2019 - 03/30/2025
12-2019
Bachelor of Science - Customs Administration
International School of Asia And The Pacific
06.2015 - 06.2019