Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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KHUA CHIA JIAN

KHUA CHIA JIAN

Kenwoods Villas,Tin Shui Wai

Summary

Dynamic customer service professional with extensive experience at SATS HK LTD, excelling in proactive problem solving and attention to detail. Recognized for superior guest service and adept at anticipating needs, I leverage specialized knowledge in wine and spirits to enhance client experiences and foster lasting relationships.

Overview

11
11
years of professional experience

Work History

CUSTOMER SERVICES OFFICER (SINGAPORE AIRLINES TEAM)

SATS HK LTD- Hong Kong
12.2024 - Current
  • Check-in passengers for their flights, verify passports and travel documents, issue boarding passes, or assist passengers at self-serve or assisted check in kiosks.
  • Meet and assist passengers on departure and arrival.
  • Deal with passenger flight queries.
  • Inform passengers about luggage restrictions.
  • Weigh baggage and collect any excess weight charges.
  • Take care of unaccompanied minor travelling alone, escorting VIPs and providing Meet and Assist service to passengers who require special assistance.
  • Follow strict safety and security measures.
  • Effectively support passengers and operation in times of disruption and delays.
  • Update computerised pre and post flight records.

Villas Butler

City Of Dreams- Macau
04.2018 - 06.2024
  • Company Overview: Morpheus City of Dream (Pre- opening member)
  • Answer phones with a professional and courteous greeting.
  • Assist the butler with scheduling the rest of the staff.
  • Arrange and attend to formal and informal social gatherings, entertainment, and dinner parties.
  • Oversee clothing, automobile, and antique upkeep.
  • Plan vacations for the family.
  • Maintain top-notch performance from all members of the staff.
  • Commended routinely for anticipating needs and fulfilling them in a timely manner.
  • Morpheus City of Dream (Pre- opening member)
  • Full Timer

Concierge Agent

St Regis-Langkawi
01.2016 - 04.2018
  • Company Overview: Hotel Concierge (Pre- opening member)
  • Coordinated event reservations for guests and provided them with tickets to attractions.
  • Advised guests on local dining and entertainment.
  • Specialized in wine selection and recommendation.
  • Enhanced guest experience for a variety of guest preferences, interests, and requests.
  • Distinguished for superior guest service on multiple occasions, and singled out for promotion after years of dedicated service.
  • Hotel Concierge (Pre- opening member)
  • Full Timer

Sales Promoter

GM Klang
01.2014 - 12.2014
  • Responsible to promote new type of cellular phone to customers.
  • Provided good services to customers and maintained good relationship with them.
  • Promoted the phone line services in a phone card & successfully recruited 50 new customers during the month of promotion programs.
  • Following up with customers and providing guidance on product selection.
  • Build and maintain positive relationships with customers to encourage repeat business.
  • Part Timer

Education

SIJIL KEMAHIRAN2,3 - MACHATRONIC ENGINEERING

KOLEJ WIT
01.2014

PMR & SPM -

SMK KELIBANG
01.2011

UPSR -

SJK (C) CHUANG HWA
01.2006

Skills

  • Professionalism
  • Discretion
  • Proactive Problem Solving
  • Training and Mentoring
  • Specialized Knowledge in Wine and Spirits
  • Politeness
  • Attention to Detail
  • Knowledge of Care and Maintenance

Personal Information

  • Ethnicity: Chinese
  • Height: 185cm
  • Date of Birth: 04/13/94
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Single

Languages

English: Excellent

Mandarin: Excellent

Cantonese: Excellent 

Malay: Excellent

Hokkien: Excellent

Timeline

CUSTOMER SERVICES OFFICER (SINGAPORE AIRLINES TEAM)

SATS HK LTD- Hong Kong
12.2024 - Current

Villas Butler

City Of Dreams- Macau
04.2018 - 06.2024

Concierge Agent

St Regis-Langkawi
01.2016 - 04.2018

Sales Promoter

GM Klang
01.2014 - 12.2014

SIJIL KEMAHIRAN2,3 - MACHATRONIC ENGINEERING

KOLEJ WIT

PMR & SPM -

SMK KELIBANG

UPSR -

SJK (C) CHUANG HWA

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KHUA CHIA JIAN