Kharen Marcelo
Agent Assistant
Tsim Sha Tsui
Summary
Experienced with providing comprehensive support to agents, ensuring smooth daily operations and client satisfaction. Utilizes strong organizational skills to manage schedules, and handle client communications effectively. Track record of being reliable team player, adapting to changing demands, and maintaining high standards of performance.
Work History
Teller
Money Exchange Company
Central, Hongkong
07.2025 - 12.2025
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Agent Assistant
Employment Agency
02.2025 - 05.2025
- Streamlined communication between clients and agents through diligent management of phone calls.
- Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
- Managed social media accounts to increase visibility and engagement among prospective clients.
- Expedited contract processing by accurately preparing necessary paperwork for agent review and signature.
Education
Caregiver - First Aid Training And Caregiving
07.2020
04.2007
Skills
I am a fast learner, highly dependable and have excellent attention to details
Timeline
Teller - Money Exchange Company
07.2025 - 12.2025
Agent Assistant - Employment Agency
02.2025 - 05.2025
Icon Medical Group - Caregiver , First Aid Training And Caregiving
Sto.Tomas National High School - ,