Summary
Overview
Work History
Education
Skills
Hobbie
Expected Salary
Timeline
Generic

Keung Ho Yan Shirley

Room3, 4/F, Siu Lun Court, Po Lun House

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Customer Service

PCC Charges Asia Ltd / Interlining
05.2022 - Current
  • Daily orders entry and email enquiry from mainland, local and overseas clients .
  • Experience in work closely with Sales, Logistics and Purchasing team on order processing, stock inventory and shipment arrangement.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Answered inquiries and provided superior customer service to clients.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Evaluated data to identify trends and determine customer service needs.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Work independently and strong problem solving
  • Executed top-notch customer service and assistance for over 10 top customer.

Customer Support Specialist

Brand ID (HK) Ltd (Trims Accessories)
08.2021 - 05.2022
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Created user accounts and assigned permissions.
  • Collaborate effectively across Sales/Development/Production/Warehouse team
  • Create new develop item with US/HK PD

Marketing Sales Executive

Ideal Fastener Asia Ltd (Trim Accessories/zipper)
06.2017 - 01.2020
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Work with design team for new development and prepare new sample to fulfill customer need/innovation.
  • Resolve all aspects of problem from product development, sourcing and sampling till bulk production.
  • Order follow up with Brand and vendor

Merchandiser

Neil Pryde Ltd / Compression Wear, Sportswear
06.2016 - 04.2017
  • Established strong vendor relationships to maintain and support business.
  • Updated pricing and signage to complete product displays and educate customers.
  • Responsible for material and accessories sourcing, order follow up with local/oversea customer.
  • Resolve all aspects of problems from product development, sourcing and sampling till bulk production.
  • Closely work with buyers and factory for product design and quality.
  • Price negotiate with different vendor.

Customer Service Supervisor

Bemis Hong Kong Ltd / Garment Accessories
10.2005 - 04.2016
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Quotation and related order follow up.
  • Assist Factory Sales Manager to develop and maintain current customer.
  • Prepare meeting agenda and attend meeting with Sales Manager.
  • Execute sales plan to deliver assigned targets and business objectives.
  • Review if any stock shortage with team & report to logistics dept. on weekly basis.
  • Perform ad-hoc projects or related tasks/duties as assigned

Education

High School Diploma -

The Hong Kong Management Association FoundationSec
Hong Kong
1994

High School Diploma -

Ching Sing Benevolent Society Mrs. Aw Boon Haw Sec
Hong Kong
1992

Skills

  • Customer service orientation
  • Effective customer service
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Microsoft word, Excel, Outlook, pivot table, vlook-up

Hobbie

I'm outgoing passionate and like to explore different things.

I like Music, sports and travelling

Expected Salary

HKD22,000 

Timeline

Customer Service

PCC Charges Asia Ltd / Interlining
05.2022 - Current

Customer Support Specialist

Brand ID (HK) Ltd (Trims Accessories)
08.2021 - 05.2022

Marketing Sales Executive

Ideal Fastener Asia Ltd (Trim Accessories/zipper)
06.2017 - 01.2020

Merchandiser

Neil Pryde Ltd / Compression Wear, Sportswear
06.2016 - 04.2017

Customer Service Supervisor

Bemis Hong Kong Ltd / Garment Accessories
10.2005 - 04.2016

High School Diploma -

The Hong Kong Management Association FoundationSec

High School Diploma -

Ching Sing Benevolent Society Mrs. Aw Boon Haw Sec

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Keung Ho Yan Shirley