Keung Ho Yan Shirley
Room3, 4/F, Siu Lun Court, Po Lun House
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Customer Service
PCC Charges Asia Ltd / Interlining
05.2022 - Current
- Daily orders entry and email enquiry from mainland, local and overseas clients .
- Experience in work closely with Sales, Logistics and Purchasing team on order processing, stock inventory and shipment arrangement.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Answered inquiries and provided superior customer service to clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated data to identify trends and determine customer service needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Work independently and strong problem solving
- Executed top-notch customer service and assistance for over 10 top customer.
Customer Support Specialist
Brand ID (HK) Ltd (Trims Accessories)
08.2021 - 05.2022
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Created user accounts and assigned permissions.
- Collaborate effectively across Sales/Development/Production/Warehouse team
- Create new develop item with US/HK PD
Marketing Sales Executive
Ideal Fastener Asia Ltd (Trim Accessories/zipper)
06.2017 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Work with design team for new development and prepare new sample to fulfill customer need/innovation.
- Resolve all aspects of problem from product development, sourcing and sampling till bulk production.
- Order follow up with Brand and vendor
Merchandiser
Neil Pryde Ltd / Compression Wear, Sportswear
06.2016 - 04.2017
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Responsible for material and accessories sourcing, order follow up with local/oversea customer.
- Resolve all aspects of problems from product development, sourcing and sampling till bulk production.
- Closely work with buyers and factory for product design and quality.
- Price negotiate with different vendor.
Customer Service Supervisor
Bemis Hong Kong Ltd / Garment Accessories
10.2005 - 04.2016
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Quotation and related order follow up.
- Assist Factory Sales Manager to develop and maintain current customer.
- Prepare meeting agenda and attend meeting with Sales Manager.
- Execute sales plan to deliver assigned targets and business objectives.
- Review if any stock shortage with team & report to logistics dept. on weekly basis.
- Perform ad-hoc projects or related tasks/duties as assigned
Education
High School Diploma -
The Hong Kong Management Association FoundationSec
Hong Kong1994
High School Diploma -
Ching Sing Benevolent Society Mrs. Aw Boon Haw Sec
Hong Kong1992
Skills
- Customer service orientation
- Effective customer service
- Teamwork and Collaboration
- Multitasking Abilities
- Microsoft word, Excel, Outlook, pivot table, vlook-up
Hobbie
I'm outgoing passionate and like to explore different things.
I like Music, sports and travelling
Expected Salary
HKD22,000
Timeline
Customer Service
PCC Charges Asia Ltd / Interlining
05.2022 - Current
Customer Support Specialist
Brand ID (HK) Ltd (Trims Accessories)
08.2021 - 05.2022
Marketing Sales Executive
Ideal Fastener Asia Ltd (Trim Accessories/zipper)
06.2017 - 01.2020
Merchandiser
Neil Pryde Ltd / Compression Wear, Sportswear
06.2016 - 04.2017
Customer Service Supervisor
Bemis Hong Kong Ltd / Garment Accessories
10.2005 - 04.2016
High School Diploma -
The Hong Kong Management Association FoundationSec
High School Diploma -
Ching Sing Benevolent Society Mrs. Aw Boon Haw Sec