Keung Kings
Summary
Experienced food and beverage restaurant manager, successful at reducing costs, increasing productivity, maximizing customer satisfaction and improving associates relations. Exceptional leader with strong communication and conflict resolution abilities. 9 Years of progressive leadership experience.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Ruby Tuesday Hong Kong
12.2023 - Current
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Audited beverage inventory and cost control systems and processes.
- Trained, supervised and motivated 20 employees to enhance customer service and encourage repeat business.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant Restaurant Manager
Dan Ryan Chicago Grill
08.2021 - 12.2023
- Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Built stronger beverage menus aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
Supervisor
Greyhound Café Galleria
08.2019 - 09.2020
- Experienced in setting up events/parties and providing special services for customers.
- Closed out registers and prepared cashier report.
- Presented the menus and answered queries about it, and recommended daily specials.
- Took responsibility for complaints from customers as well as co-workers.
Restaurant Assistant Manager
Ruby Tuesday
08.2015 - 02.2018
- Coordinate Daily Front of the house and Back of the house restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality.
- Train new and current employees on proper customer service practices.
Education
High School Diploma -
Concordia Lutheran School
North Point, Hong Kong07.2008
Skills
- Scheduling and weekly payroll
- Budgeting and forecasting
- Liquor, wine, beer and equipment ordering
- Training & Development
- Food Service Operations
- Recruitment and hiring
- Staff Scheduling
- Leadership abilities
- Relationship Building
- Staff Management
- Customer Engagement
- Operations Management
- Purchasing
- Guest Relations
- Cost Control
- Budget Planning
Additional Information
- Cantonese (native)
- English (Basic)
- Mandarin (Good)
Timeline
Restaurant General Manager
Ruby Tuesday Hong Kong
12.2023 - Current
Assistant Restaurant Manager
Dan Ryan Chicago Grill
08.2021 - 12.2023
Supervisor
Greyhound Café Galleria
08.2019 - 09.2020
Restaurant Assistant Manager
Ruby Tuesday
08.2015 - 02.2018
High School Diploma -
Concordia Lutheran School
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