Kennix Chong
Singapore
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Pure Senses Pte Ltd
200 Victoria Street, Bugis Junction #02-09 Singapore 188021
06.2014 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Skills
- Multitasking and Organization
- Sales Expertise
- Time Management
- Leadership Development
- Staff Supervision
- Shift Checklists
- Staff Management
- Inventory Tracking and Management
- Desktops, Laptops and Mobile Devices
- Staff Training
- Bank Deposit Procedures
- Customer Relations
- Replenishment and Recovery
- Accurate Cash Handling
- Retail Merchandise Quality Standards
- Opening and Closing Procedures
- Mentoring
- Team Leadership
- Leading Staff Meetings
- Verbal and Written Communication
- Positive and Friendly
- Store Displays
- Customer Service
- Leadership
- Store Opening and Closing Procedures
- Employee Motivation
- Performance Review
- Recruiting and Hiring
- Manage Operations
- Merchandising
- Delegating Work
Accomplishments
- Increased sales by 20% by coaching staff on new merchandising standards.
- Achieved the store ranking within 9 years.
- Exceeded monthly store sales target 6 months in a row.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Traveling
I believe that work life balance is important I like to travel around at least twice every year to recharge myself. I have a bucket list for places I would like to go, I wanted to go to different countries to try different cafes because I love coffee, foods and pastries .
Languages
English, Chinese (Mandarin), Chinese (Cantonese)
Native language
Korean
Beginner
A1
Timeline
Store Manager
Pure Senses Pte Ltd
06.2014 - 07.2023