Summary
Overview
Work History
Skills
Accomplishments
Traveling
Languages
Timeline
Generic
Kennix Chong

Kennix Chong

Singapore

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager

Pure Senses Pte Ltd
06.2014 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Skills

  • Multitasking and Organization
  • Sales Expertise
  • Time Management
  • Leadership Development
  • Staff Supervision
  • Shift Checklists
  • Staff Management
  • Inventory Tracking and Management
  • Desktops, Laptops and Mobile Devices
  • Staff Training
  • Bank Deposit Procedures
  • Customer Relations
  • Replenishment and Recovery
  • Accurate Cash Handling
  • Retail Merchandise Quality Standards
  • Opening and Closing Procedures
  • Mentoring
  • Team Leadership
  • Leading Staff Meetings
  • Verbal and Written Communication
  • Positive and Friendly
  • Store Displays
  • Customer Service
  • Leadership
  • Store Opening and Closing Procedures
  • Employee Motivation
  • Performance Review
  • Recruiting and Hiring
  • Manage Operations
  • Merchandising
  • Delegating Work

Accomplishments

  • Increased sales by 20% by coaching staff on new merchandising standards.
  • Achieved the store ranking within 9 years.
  • Exceeded monthly store sales target 6 months in a row.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Traveling

I believe that work life balance is important I like to travel around at least twice every year to recharge myself. I have a bucket list for places I would like to go, I wanted to go to different countries to try different cafes because I love coffee, foods and pastries . 

Languages

English, Chinese (Mandarin), Chinese (Cantonese)
Native language
Korean
Beginner
A1

Timeline

Store Manager

Pure Senses Pte Ltd
06.2014 - 07.2023

Similar Profiles

CREATE PROFILE
Kennix Chong