Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KELVINBIR SINGH

Tung Chung Lantau Island,New Territories

Summary

Dynamic professional with extensive experience in customer service at Dhillon Hotels, adept at managing guest relations and resolving issues efficiently. Skilled in multilingual communication and technical support, I excel under pressure, ensuring a welcoming environment while enhancing operational efficiency. Proven ability to engage diverse clientele and facilitate seamless experiences.

Overview

7
7
years of professional experience

Work History

Receptionist

Dhillon Hotels
07.2023 - 03.2025
  • Provide online information and reply to emails
  • Respond to reviews and feedback
  • Handle guest complains
  • Handle phone calls
  • Manage future bookings and arrange rooms for future bookings
  • Handle finances made throughout the day
  • Help with Technical difficulties in the Office
  • Create a welcoming and comfortable environment for guests

Restaurant Waiter

Motorino
Central
07.2022 - 09.2022
  • Greeted customers upon entry to the restaurant; seated groups and provided menus and silverware
  • Kept drinks refilled and frequently visited tables to meet guest needs
  • Performed opening and closing duties, including cleaning, preparing the specials board, and opening or closing the register

Ethnic Minority Ambassador

Labour Department
Tung Chung
03.2018 - 07.2018
  • To handle customers' enquiries and introduce employment services to job seekers, in particular ethnic minorities (EMs)
  • Assist job seekers in registration and using various facilities in JCs/RCs and Interactive Employment Service website.
  • Provide logistical support in the recruitment activities and general clerical work to the office
  • Help translate for non-Chinese and non-English speaking job seekers

Education

Associate of Applied Science - Psychology

HKUSPACE
Causeway Bay
03-2023

DIPLOMA OF FOUNDATION STUDIES - HOSPITALITY

IVE Haking Wong
Cheung Sha Wan
05-2021

Form 6 Graduate -

Delia Memorial School (Broadway)
Mei Foo
06.2017

Skills

  • Customer service
  • Technical support
  • Data entry
  • Multilingual communication
  • Email management
  • Event coordination
  • Hardware configurations for desktops
  • Problem-solving skills
  • Able to work under pressure
  • Active listening
  • Public speaking

Languages

Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Chinese (Cantonese)
Intermediate (B1)
B1

Timeline

Receptionist

Dhillon Hotels
07.2023 - 03.2025

Restaurant Waiter

Motorino
07.2022 - 09.2022

Ethnic Minority Ambassador

Labour Department
03.2018 - 07.2018

Associate of Applied Science - Psychology

HKUSPACE

DIPLOMA OF FOUNDATION STUDIES - HOSPITALITY

IVE Haking Wong

Form 6 Graduate -

Delia Memorial School (Broadway)

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KELVINBIR SINGH